Eli Alvarez Email
Principal Customer Success Executive @ Infor
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Eli Alvarez Location
- Wokingham, GB
Eli Alvarez Work
- Principal Customer Success Executive @ (April 2024 - Present)
- Head of Customer Support, EMEA @ (October 2021 - September 2023)
- Regional Manager Customer Success and Support @ (June 2019 - May 2021)
- Senior Manager, Premium Support EMEA @ (January 2017 - June 2019)
- Head of Value Added Services, EMEA @ (November 2012 - January 2017)
- EMEA CAPTIVA Manager @ (July 2011 - November 2012)
- Principal Designated Support Engineer @ (June 2006 - July 2011)
- Technical Support Engineer @ (September 2004 - May 2006)
- Team Leader @ Getronics Mexico (March 2004 - June 2004)
- Consultant @ Getronics Mexico (June 2003 - February 2004)
- Internal Sales Representative @ Novell (January 2000 - January 2001)
Eli Alvarez Education
- University of Sheffield
Master Of Science (Communications)
2001-2002 - Instituto Tecnologico de Durango
Bachelor Of Science (Software Engineering)
1993-1997
Eli Alvarez Skills
- Budgeting & Forecasting
- Business Development
- Business Intelligence (BI)
- Business Planning
- Business Process Improvement
- Business Relationship Management
- CRM
- Change Management
- Cloud Computing
- Coaching
- Communication
- Cross-cultural Teams
- Customer Facing Roles
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Success
- Data Analysis
- Document Management
- Enterprise Content Management
- Enterprise Software
- Enterprise Support
- ITIL Certified
- Integration
- Management
- Microsoft Office
- Problem Solving
- Process Improvement
- Project Management
- Requirements Analysis
- SQL
- Service Delivery
- Service Operations
- Software Development
- Software as a Service (SaaS)
- Solution Architecture
- Stakeholder Management
- Team Building
- Team Management
- Technical Support
- Thought Leadership
- Troubleshooting
- VMware
- Documentum
- Java
- Weblogic
- Captiva
- People Management
- People Development
- Distributed Team Management
- Leadership
- Customer Relationship Management Crm
- Budgeting and Forecasting
- ITIL
- Team Development
- Customer Service
- Cross Cultural Teams
- Customer Relationship Management
Eli Alvarez Summary
- Eli Alvarez, based in Wokingham, GB, is currently a Principal Customer Success Executive at Infor. Eli Alvarez brings experience from previous roles at Xactly Corp, Verizon Connect, OpenText and Dell EMC. Eli Alvarez holds a 2001 - 2002 Master Of Science in Communications @ University of Sheffield. With a robust skill set that includes Budgeting & Forecasting, Business Development, Business Intelligence (BI), Business Planning, Business Process Improvement and more. Eli Alvarez has 2 emails on RocketReach.
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