Edwin Jones Email & Phone Number
Vice President, Sr. Director, Customer Experience Strategy and Engagement @ Federal Home Loan Bank of Chicago
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Edwin Jones Location
- Chicago, IL, US
Edwin Jones Work
- Vice President, Sr. Director, Customer Experience Strategy and Engagement @ (March 2026 - Present)
- AVP, Director, Customer Experience and Strategy @ (April 2024 - March 2026)
- Director, Customer Service and Experience @ (October 2021 - April 2024)
- Manager, Customer Solutions @ (October 2017 - September 2021)
- Senior Associate, Customer Strategy and Growth @ (October 2014 - September 2017)
- Associate, Customer Strategy and Growth @ (July 2011 - September 2014)
- Intern @ (June 2010 - July 2010)
Edwin Jones Education
- Hampton University
Bachelor of Science - BS (Business Administration)
- McCallie School
High School Diploma (College/University Preparatory)
Edwin Jones Skills
- Analytical Skills
- Artificial Intelligence (AI)
- Business Insights
- Business Process Improvement
- CSM
- Center of Excellence
- Communication
- Contact Center Operations
- Contact Center Optimization
- Contact Centers
- Cross-functional Collaborations
- Customer Experience
- Customer Experience Design
- Customer Insight
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Operations
- Customer Success
- Data Analysis
- Data Analytics
- Data-driven Decision Making
- Design Thinking
- Digital Strategy
- Digital Transformation
- IVR
- Interaction Design
- Key Performance Indicators
- Leadership
- Microsoft Office
- Negotiation
- Operating Models
- Operational Excellence
- Presentations
- Presenter
- Project Management
- Service Transformation
- ServiceNow
- Storytelling
- Strategy
- Team Building
- Team Leadership
- Voice of the Customer
- Voice of the Customer Analysis
- Project Coordination
- Internal Controls
- Financial Services
- PMO
- Marketing Strategy
- Financial Analysis
- Sarbanes-Oxley
- Information Technology
- Marketing Communications
- SharePoint
- Market Sizing
- Training
- Financial Modeling
- Process Improvement
- Channel Strategy
- Sales
- Research
- Sarbanes Oxley
- Marketing Effectiveness
- Customer Engagement
Edwin Jones Summary
- Edwin Jones, based in Chicago, IL, US, is currently a Vice President, Sr. Director, Customer Experience Strategy and Engagement at Federal Home Loan Bank of Chicago. Edwin Jones brings experience from previous roles at Federal Home Loan Bank of Chicago and KPMG US. Edwin Jones holds a Bachelor of Science - BS in Business Administration @ Hampton University. With a robust skill set that includes Analytical Skills, Artificial Intelligence (AI), Business Insights, Business Process Improvement, CSM and more. Edwin Jones has 3 emails and 4 mobile phone numbers on RocketReach.
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