Edward Lem Location
- Livermore, CA, US
Edward Lem Work
- 2022 - 2025 IT ServiceDesk Manager @
- 2019 - 2019 IT ServiceDesk Engagement Manager @
- 2015 - 2019 IT ServiceDesk Manager @
- 2012 - 2015 IT Manager @
- 2007 - 2011 System Administrator and Desktop Support Specialist @
- 2003 - 2007 User Support Engineer @
- 2001 - 2003 Help Desk Analyst @
- 2001 - 2001 Desktop Support Technician @
- 2000 - 2001 Desktop Support Technician @
- 1998 - 2000 Help Desk Support Specialist @
Edward Lem Skills
- IT Management
- Project Management
- Customer Service
- IT Service Management
- Troubleshooting
- Technical Support
- Information Technology
- System Administration
- Analytical Skills
- Computer Networking
- Infrastructure
- ITIL
- Network Security
- Security Audits
- Amazon Web Services (AWS)
- Enterprise Software
- Office 365
- Communication
- Management
- Time Management
- Problem Solving
- Critical Thinking
- Creative Problem Solving
- Interpersonal Skills
- Customer Support
- People Management
- Team Management
- Written Communication
- Help Desk Support
- Cloud Services
- Application Support
- Cross-team Collaboration
- Desktop Application Support
- Desktop Support Management
- Encryption Software
- Great Personality
- Information Systems
- IT Documentation
- IT Hardware Support
- IT Infrastructure Management
- Network Installation
- Offboarding
- Okta Administration
- Performance Metrics
- KPI Reports
- Service Desk Management
- ServiceNow
- Support Systems
- Ticketing Systems
- Software as a Service (SaaS)
Edward Lem Summary
- Edward Lem, based in Livermore, CA, US, was previously a IT ServiceDesk Manager at GLH Technology. Edward Lem brings experience from previous roles at CompuCom, GLH Technology, THE WEISSCOMM GROUP, LTD DBA W2O GROUP and RSA The Security Division of EMC. With a robust skill set that includes IT Management, Project Management, Customer Service, IT Service Management, Troubleshooting and more. Edward Lem has 4 emails and 2 mobile phone numbers on RocketReach.
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