Edu Rodriguez Email & Phone Number

Service Desk Senior Manager @ SB Finance

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Edu Rodriguez Location

Valenzuela, NCR, PH

Edu Rodriguez Work

Service Desk Senior Manager @ (May 2024 - Present)
Information Technology Operations Manager (Service Desk) @ (November 2022 - April 2024)
IT Service Manager (Service Desk) @ Tonik (April 2022 - October 2022)
Information Technology Operations Manager @ (January 2021 - February 2022)
Information Technology Operations Manager @ (September 2018 - January 2021)
Manager, Desk Side support @ (August 2013 - August 2018)
Information Technology Support Manager @ (August 2013 - August 2018)
Service Desk Team Lead @ (March 2012 - July 2013)
Remote Desktop Management; Desktop Engineer (Level 2 and 3) @ (August 2010 - March 2012)
Remote Desktop Support Engineer @ (August 2010 - February 2012)
Mobile Phones, Blackberry and Iphone Support and Technical Trainer @ (April 2003 - August 2010)
Technical Support Help Desk @ (September 2002 - August 2010)
Customer Service Representative @ (November 2002 - March 2003)
Credit Officer @ (April 2002 - September 2002)

Edu Rodriguez Education

De La Salle University
Bachelor's Degree
1996-2002
De La Salle-College of Saint Benilde
Bachelor of Science (Industrial and Product Design)

Edu Rodriguez Skills

Access Control Management
Active Directory
Amazon Web Services (AWS)
Azure Active Directory
Banking Operations
Blackberry
Blackberry Enterprise Server
Business Analysis
Call Centers
Change Management
Citrix Virtual Apps]
Client-focused
Communication
Confluence
Contact Center Technology
Corporate Fraud Investigations
Customer Satisfaction (CSAT)
Customer Service
Data Center Operations
Desktop Support
Disaster Recovery
English
Eucu
Genesys
Hardware Support
Help Desk Support
IT Asset Management
IT Infrastructure Management
IT Management
IT Operations
IT Procurement
IT Security Policies & Procedures
IT Service Management
IT Services
IT as a Service (ITaaS)
ITIL
ITIL Certified
Identity and Access Management (IAM)
Incident Management
Industrial Design
Information Technology
Infrastructure
Internal & External Investigations
Internet Services
Itsm
Jira
Jira Service Desk
Leadership
Loan Processing
Major Incident Management
Management
Meeting Commitments
Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft Office
Microsoft Outlook
Microsoft SQL Server
Mobile Configuration
Mobile Device Troubleshooting
Office 365
On-call Support
Operations
Payment Services
People Management
Problem Management
Problem Solving
Probmem management
Project Management
Remote Desktop
Resolving Issues
Service Delivery
Service Desk
Service-Level Agreements (SLA)
ServiceNow
Skilled Multi-tasker
Spanish
Team Leadership
Team Management
Technical Support
Troubleshooting
User Assistance
Vendor Management
Working with Sourcing Professionals
iPhone Support
Engineering
Support
Microsoft Excel
Financial Analysis

Edu Rodriguez Summary

Edu Rodriguez, based in Valenzuela, NCR, PH, is currently a Service Desk Senior Manager at SB Finance. Edu Rodriguez brings experience from previous roles at Tata Consultancy Services, Tonik, Bank of China (Hong Kong) and CIMB Bank Philippines. Edu Rodriguez holds a 1996 - 2002 Bachelor's Degree @ De La Salle University. With a robust skill set that includes Access Control Management, Active Directory, Amazon Web Services (AWS), Azure Active Directory, Banking Operations and more. Edu Rodriguez has 1 emails and 7 mobile phone numbers on RocketReach.

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