Edna Perez Email & Phone Number
Customer Support Lead @ Avertra Corp
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Edna Perez Location
- Bogotá, CO
Edna Perez Work
- Customer Support Lead @ (November 2024 - Present)
- Country Manager - B2B Sales Ops. Lead @ (August 2023 - July 2024)
- Head of Customer Success @ (July 2021 - February 2023)
- Head of Learner Experience - Learning efficacy PM @ (August 2018 - May 2021)
- Head of Customer Success and Support @ (June 2016 - August 2018)
- Senior Manager, Engagement and Product Research @ (April 2015 - June 2016)
- ELT Projects Coordinator @ British Council (March 2014 - November 2014)
- Teacher Trainer @ Books&Books (January 2014 - March 2014)
- Centro Colombo Americano @ English Teacher and Academic Supervisor (January 2007 - January 2014)
Edna Perez Education
- Universidad EAN
Project Management Specialist (Management)
2014-2015 - Universidad de Los Andes
Master of Education (MEd) (Education)
2010-2014 - Universidad Pedagógica Nacional
Bachelor on Education (B.Ed.) (Education)
2003-2008
Edna Perez Skills
- Employee Benefits
- Customer Satisfaction (CSAT)
- Customer Experience Analysis
- Customer Engagement
- Product Adoption
- Project Planning
- Presentation Skills
- Operations
- Operational Strategy
- Operational Excellence
- Objectives and Key Results (OKRs)
- Leadership
- KPI Implementation
- Forecasting
- Financial Analysis
- E-Learning
- Data Analysis
- Business Insights
- Software Development
- Strategic Planning
- Strategy
- Business Administration
- E-Commerce
- Customer Satisfaction
- Coaching
- Performance Management
- People Management
- Teaching
- Microsoft Office
- Docencia
- Investigación y desarrollo
- Microsoft PowerPoint
- Oratoria
- Public Speaking
- Curriculum Design
- Curriculum Development
- Research
- Tutoring
- Classroom
- Lesson Planning
- PowerPoint
- Educational Leadership
- Customer Service
- ESL
- English
- Spanish
- Project Management
- Inglés
- Español
- Gestión de proyectos
Edna Perez Summary
- Edna Perez, based in Bogotá, CO, is currently a Customer Support Lead at Avertra Corp. Edna Perez brings experience from previous roles at Scape, SOMOS and Slang. Edna Perez holds a 2014 - 2015 Project Management Specialist in Management @ Universidad EAN. With a robust skill set that includes Employee Benefits, Customer Satisfaction (CSAT), Customer Experience Analysis, Customer Engagement, Product Adoption and more. Edna Perez has 2 emails and 1 mobile phone numbers on RocketReach.
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