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Ron Kratz Location
Garland, TX, US
Ron Kratz Work
Director of Product Delivery @ (January 2024 - Present)
Digital Customer Experience Product Owner @ (January 2023 - January 2024)
Director of Customer Value and Success @ (September 2021 - December 2022)
Customer Success Manager @ (October 2014 - August 2021)
Squadron Commander @ (September 2013 - March 2018)
SAP Business Support Manager @ (February 2009 - September 2014)
311 Call Center Supervisor @ (November 2007 - February 2009)
Assistant Store Manager @ (November 2001 - November 2007)
Store Manager @ (July 1992 - October 2001)
Ground Radio Communications Specialist @ (July 1986 - July 1992)
Ron Kratz Education
Colorado Technical University
Bachelor's Degree (Business Administration in Project Management)
Ron Kratz Skills
Functional Design
Customer Requirements
Budget Management
Business Analysis
Product Management
Scrum
Jira
Confluence
Jira Service Desk
Microsoft Excel
Customer Support
Problem Solving
Operations Management
Customer Service Management
Account Management
Contact Centers
Relationship Building
Product Strategy
Objectives and Key Results (OKRs)
Technical Specs
Prioritize Workload
User Stories
Interpersonal Skills
Product Demonstration
Agile Methodologies
Business Process Improvement
Customer Experience
Time Management
Business Requirements
Leadership
Team Building
Program Management
Management
Training
Project Management
Team Leadership
Integration
Process Improvement
Requirements Analysis
CSPO
Troubleshooting
Business Process Mapping
Veterans
Customer Service
Analytical Skills
Communication
Business Process
Information Technology
Retail
Ron Kratz Summary
Ron Kratz, based in Garland, TX, US, is currently a Director of Product Delivery at Avertra Corp. Ron Kratz brings experience from previous roles at Avertra Corp and Civil Air Patrol. Ron Kratz holds a Bachelor's Degree in Business Administration in Project Management @ Colorado Technical University. With a robust skill set that includes Functional Design, Customer Requirements, Budget Management, Business Analysis, Product Management and more. Ron Kratz has 3 emails and 2 mobile phone numbers on RocketReach.
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