ECPJ Advisors Information

Transformation is stressful - It can be risky, cause confusion, and take a long time to see the benefits. As today's leaders are trying to change corporate cultures and introduce an Experience mindset to meet the demands of customers, employees and shareholders - they can be presented with many challenges. CEA (Customer Experience Advisor) Services, creates a lifeline for Senior level employees by having unlimited access via phone/email to a thought partner that will work beside you to quickly highlight CX opportunities, align them to best practices and use past experiences to build a collaborative customer experience framework that will assist in transforming quickly to meet the needs of your customers, employees and the business. Our Customer Experience Advisors will assist with: - Moving quickly by having full access to a thought partner - Quarterly In-Person sessions to help navigate complex challenges - Identifying an Organizational CX Maturity level - Aligning CX Objectives, Best Practices and Progression tracking - ROI Alignment to Key KPI’s To learn more about CEA Services, and how having a strategic advisor who has “been there / done that” can help, please contact ECPJ Advisors.