EasiChat Information

EasiChat is the ultimate in Customer Service Live Chat solutions. Our proprietary unique SAAS platform bridges the gap between AI chatbots and human-only live chat services and means you can seamlessly switch between using AI and humans. Your AI assistant reads incoming messages and suggests the best response. Your team can then approve or personalise that response, or send an entirely different pre-written response. They can also easily take over and write a new response manually, with the AI automatically stepping back in the next time the customer responds. This seamless transition between AI and human means far less typing and easier multi-tasking for your customer service team. For customers it means they can enjoy the rapid response times of a chatbot, with the reassurance of a more human approach.