Epic IT | Managed AI, IT and Cybersecurity for the Australian mid-market | Perth · Brisbane · Sydney
We keep 100+ Australian businesses running. Securely, reliably, without the drama.
Epic IT is an Australian MSP, MSSP and AI services firm headquartered in Perth with offices in Brisbane and Sydney. Microsoft Solutions Partner. CRN Fast50 recognised. Most IT problems are process problems. We fix both.
What we actually do:
Managed AI. Australia's first AI-led MSP. We deploy and govern Anthropic Claude, ChatGPT and Microsoft Copilot across your Microsoft 365 and business systems, with governance, shadow AI discovery and audit trails from day one. We also build custom AI agents for workflows off-the-shelf tools can't handle.
Managed IT. End-to-end environments. Endpoints, cloud, infrastructure, helpdesk. So your team can focus on their actual jobs.
Managed Cybersecurity. Structured frameworks (ASD Essentials, Essential 8, SMB1001, Further Five) rather than selling fear.
AI in Australian workplaces:
Shadow AI is the biggest unmanaged risk in most workplaces. Staff use ChatGPT and Copilot whether IT knows or not. We help businesses deploy AI safely with the governance, access controls and audit trails Australian compliance needs. AI you can actually use, not just policies you write.
Cybersecurity that's specific to Australia:
We work to ASD Essentials, which replaces the Essential Eight, and to the Essential Eight during the transition. We also run vulnerability programs, incident response aligned to Australian privacy law, and security awareness training that doesn't put people to sleep.
Why businesses stick with us:
We're not the cheapest MSP in Australia. We're the one that picks up the phone, knows your environment, and doesn't hide behind ticket queues. Most of our clients have been with us for years. That's the bit we're proudest of.
100% Australian owned. Australian-led service delivery.
📍 Perth · Brisbane · Sydney
🌐 epicit.com.au
Use tab to navigate through the menu items. In 2018 we built a new home for Rapid IT Solutions at 14 Lanark Street in Kirwan. While building our new, purpose built IT sanctuary, we decided to build a state of the art, secure, concrete panic room which we added solar, battery power, generators and category 5 cyclone shutters. We dubbed this room "The Bunker". Once completed, we filled this full of servers and 3 internet connections which we provide as backups for our clients that cannot afford downtime. Our backup systems are second to none and are used in enterprise level companies. To know more about this system checkout our backups page for pricing. In 2020 we have over 35 long term businesses that rely on our skilled team on a daily basis ensuring they remain online and trading. Our onsite IT support techs are always learning new skills to help our clients with their computers, servers and their own cloud. If you are looking for IT support that puts your business first, give us a call today to arrange a free onsite audit. This Townsville local tech chic knows all things mobile and cloud. Working with some of the newest applications to remain on point. Her knowledge is invaluable when it comes to new mobile technology and cloud based applications.