Dustin Goad Email & Phone Number
Sr. Director, Global Customer Care Operations @ Genesys
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Dustin Goad Location
- Indianapolis, IN, US
Dustin Goad Work
- Sr. Director, Global Customer Care Operations @ (April 2021 - Present)
- Director, Global Customer Care Operations @ (June 2019 - April 2021)
- Director, PureConnect Global Operations and Product Support Group Lead - Client and Server Applications @ (December 2017 - May 2019)
- Sr. Technical Group Manager @ (January 2016 - December 2017)
- Manager PMO, Support and Engineering @ (June 2015 - December 2015)
- Sr. Manager, Global Support Operations @ (May 2014 - June 2015)
- Regional Manager - Canada @ (June 2012 - May 2014)
- Technical Team Lead - Pacific Region @ (January 2011 - June 2012)
- Senior Systems Engineer @ (June 2010 - January 2011)
- Systems Engineer @ (June 2009 - June 2010)
- Graduate Assistant @ (August 2008 - May 2009)
Dustin Goad Education
- Ball State University
Masters (CICS (Center for Information and Communication Sciences))
2008-2009 - Ball State University
B.S. (Computer Technology)
2004-2008
Dustin Goad Skills
- Organizational Change Management (OCM)
- Employee Learning & Development
- Troubleshooting
- VoIP
- Servers
- Windows Server
- Leadership
- Cloud Computing
- Networking
- Project Management
- SIP
- Voice over IP (VoIP)
- Cisco Technologies
- Process Improvement
- Windows
- Technical Support
- Call Centers
- Business Process Improvement
- Session Initiation Protocol (SIP)
- VMware
- Network Administration
- Contact Centers
- Routers
- Microsoft Exchange
- Active Directory
- Coral Reefs
- ISO 9001
- ISO 27001
- ITIL v3 Foundations Certified
- Operations Management
- Hiring
- Scrum
- Agile Methodologies
- Business Analytics
- Tableau
- Business Intelligence
- Data-driven Decision Making
- Agile Project Management
- DevOps
- IT Automation
- Software Project Management
- System Administration
- IT Service Management
- ITIL
- ITIL Certified
- Change Management
- Leading Positive Change
- Team Leadership
- Development
- Data Driven Decision Making
- Engineers
- Career Development
- Sales Management
- Microsoft Office
- Microsoft Word
- Voice Over Ip Voip
- Microsoft Excel
- Ttl
- Management
- Session Initiation Protocol Sip
- Voice Over Ip
- Session Initiation Protocol
Dustin Goad Summary
- Dustin Goad, based in Indianapolis, IN, US, is currently a Sr. Director, Global Customer Care Operations at Genesys. Dustin Goad brings experience from previous roles at Genesys and Interactive Intelligence. Dustin Goad holds a 2008 - 2009 Masters in CICS (Center for Information and Communication Sciences) @ Ball State University. With a robust skill set that includes Organizational Change Management (OCM), Employee Learning & Development, Troubleshooting, VoIP, Servers and more. Dustin Goad has 3 emails and 2 mobile phone numbers on RocketReach.
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