Drummond Wilson Email & Phone Number
Vice President of Global Support @ Jitterbit
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Drummond Wilson Location
- Ottawa, ON, CA
Drummond Wilson Work
- Vice President of Global Support @ (May 2024 - Present)
- Vice President of Support Operations @ (May 2021 - April 2024)
- Manager, Technical Support and Services - North America @ (September 2016 - May 2021)
- Senior Manager @ (October 2018 - April 2021)
- Global Technical Support Manager @ Silent Circle (July 2016 - September 2016)
- Senior Manager, Support and Services @ (April 2013 - November 2015)
- Manager of Public SSL Certificate Support and Verification @ (September 2011 - April 2013)
- Global Technical Support Manager | PKI, Desktop and toolkits @ (February 2011 - August 2012)
- eServices and Operations Manager @ (November 2010 - August 2011)
- Global Manager - Self-service and platforms @ (December 2007 - December 2010)
- Technical Support Manager @ (February 2002 - November 2007)
- Premium Support Product Specialist @ (August 1998 - January 2002)
Drummond Wilson Education
- Novatech Computer College
Information System/LAN Specialist
1998-1998 - University of New Brunswick
BSc. FE (Forest Engineering)
1983-1991
Drummond Wilson Skills
- Net Promoter Score
- CRM
- Management
- Process Improvement
- Quality Assurance
- Enterprise Software
- Cloud Computing
- Product Management
- Technical Support
- Team Leadership
- Solution Selling
- SDLC
- Salesforce.com Administration
- Salesforce.com
- Project Management
- Vendor Management
- Account Management
- Training
- Integration
- Analytics
- Project Planning
- Agile Methodologies
- Team Building
- Software Project Management
- Performance Management
- SaaS
- Security
- Customer Retention
- Customer Satisfaction
- Customer Service
- ITIL
- Continuous Improvement
- Leadership
- Call Centers
- Customer Relationship Management (CRM)
- Software as a Service (SaaS)
- Development
- Customer Relationship Management Crm
- Sales
- Software as a Service Saas
- Business Development
- Support
- Marketing
- MBA
- Services
- Customer Relationship Management
- Software as a Service
Drummond Wilson Summary
- Drummond Wilson, based in Ottawa, ON, CA, is currently a Vice President of Global Support at Jitterbit. Drummond Wilson brings experience from previous roles at Sectigo, Sophos and Silent Circle. Drummond Wilson holds a 1998 - 1998 Information System/LAN Specialist @ Novatech Computer College. With a robust skill set that includes Net Promoter Score, CRM, Management, Process Improvement, Quality Assurance and more. Drummond Wilson has 2 emails and 1 mobile phone numbers on RocketReach.
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