DreamReach Virtuals Information

DreamReach provides ultimate bilingual (English and Spanish) contact center services to client's contacts in a seamless fashion at no additional charge. We work closely with them to design a contact center outsourcing program that precisely fits their needs and create scripting to help accomplish our goal of sounding as if we are sitting in their office. DreamReach agents are from all over the United States so our pool of talent is vast and the screening process is fierce. When outsourcing most fear reduced performance or lower closing percentages. However, DreamReach's "secret sauce" has produced professionally trained and continuous coached agents that have proven to surpass industry average outsourced closing ratios for inbound sales and call quality evaluations. As a result improved profit margins, customer retention and satisfaction for our clients are realized. DreamReach uses state of the art technology to serve our client's contacts while seamlessly integrating with the systems they have in place.