Douglas McCarter Email & Phone Number
Vice President of Technical Services @ Pure Storage
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Douglas McCarter Location
- Draper, UT, US
Douglas McCarter Work
- 2020 -now Vice President of Technical Services @
- 2018 -2020 VP, Account Management and Customer Support @
- 2015 -2018 VP, Customer Care @
- 2007 -2015 Multi-Unit Director, Customer Care and Contact Center Operations @
Douglas McCarter Education
- University of Phoenix 1997-2001
Douglas McCarter Skills
- Training
- Recruiting
- Employee Training
- Human Resources
- Policy
- Strategic Planning
- Leadership Development
- Interviews
- Microsoft Office
- Public Speaking
- Educational Leadership
- Vendor Management
- Program Management
- Sales
- Team Leadership
- Customer Service
- Performance Management
- CRM
- Customer Retention
- Contract Negotiation
- Change Management
- Sales Management
- Project Management
- Technical Support
- Sales Operations
- Executive Management
- Problem Solving
- Staffing Services
- Customer Experience Management
- Offshoring
- Staff Development
- Performance Appraisal
- Contract Management
- Communication
- Management
- Consultative Approach
- Community Outreach
- Full P&l Responsibility
- Leadership
- Call Center Administration
- Budget Process
- Capital Budgeting
- P&l Forecasting
- Staff Retention
- Global Client Management
- Managing Start Ups
- Business Process Outsourcing
- Team Building
- Business Process Improvement
- Contact Centers
- Account Management
- Workforce Management
- Customer Service Management
- Customer Loyalty
- Customer Service Operations
- Business Strategy
- Strategic Partnerships
- Inbound Lead Generation
- Cold Calling
- Cisco Call Manager
- Call Processing
- Call Control
- Pricing
- SAP CRM
- Oracle CRM
- CRM Integration
- Direct Sales
- Outbound Sales
- Rewards Programs
- Incentive Programs
- Avaya
Douglas McCarter Summary
- Douglas McCarter, based in Draper, UT, US, is currently a Vice President of Technical Services at Pure Storage. Douglas McCarter brings experience from previous roles at PlanSource, Banner Health and 2Wire. Douglas McCarter holds a 1997 - 2001 University of Phoenix. With a robust skill set that includes Training, Recruiting, Employee Training, Human Resources, Policy and more. Douglas McCarter has 3 emails and 1 mobile phone numbers on RocketReach.
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