Technical Customer Success Representative @ (January 2024 - April 2025)
Customer Service Representative @ (November 2022 - December 2024)
Retention Specialist @ (December 2021 - October 2022)
Customer Support Specialist @ (December 2020 - December 2021)
Manager on Duty @ (March 2019 - December 2020)
Service Desk Attendant @ (August 2017 - March 2019)
Sales Associate @ (March 2017 - January 2018)
Heavy Equipment Operator @ (January 2015 - December 2017)
Douglas Andersen Education
University of Michigan
Business Management and Computer Information Systems.
2016-2020
Douglas Andersen Skills
Software as a Service (SaaS)
Customer Service
Microsoft Office
Salesforce Lightning
Jira
Troubleshooting
Sales
Dietary Supplements
Point of Sale (POS) Systems
Front Desk
Cash Handling
Team Management
Team Leadership
Operations Management
Health Club Management
Customer Satisfaction
AI workflow automation
API Development
API Integration
Adobe Acrobat
Agile Project Management
Asana
B2B SaaS Platforms & APIs
Backlog Management
Cross-functional Team Leadership
E-Verify
Embedded Software
Feature Prioritization
Internal Tools
LLM application development
Postman API
Product Backlog Management
Product Design Tools
Product Lifecycle Management
Project Management
Prompt Engineering
Requirements & User Stories
Sales Engineering
Slack
Sprint Planning
Web Chat
Zoom
Douglas Andersen Summary
Douglas Andersen, based in Birmingham, AL, US, is currently a Technical Product Specialist at WorkBright. Douglas Andersen brings experience from previous roles at WorkBright and Daxko. Douglas Andersen holds a 2016 - 2020 Business Management and Computer Information Systems. @ University of Michigan. With a robust skill set that includes Software as a Service (SaaS), Customer Service, Microsoft Office, Salesforce Lightning, Jira and more. Douglas Andersen has 2 emails on RocketReach.
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