2020 -2021 Customer Success, Americas Region (Community Ops) @
2017 -2019 Operations Assistant @
2015 -2019 Freelance Operations, Customer Success, and Admin Support for Startups @
Charissa M. Education
University of Central Florida
Bachelor's degree (Marketing)
University of Central Florida – Rosen College of Hospitality Management
Master's degree (Hospitality Management)
Charissa M. Skills
Software as a Service (SaaS)
Training Documentation
Community Relations Management
Customer Retention
Customer Experience
Onboarding
Training
Operations Management
Customer Success
Program Management
Customer Relationship Management (CRM)
Event Planning
Event Management
Scheduling
Online Research
Data Analysis
Slack
Freshdesk
Salesforce
GSuite
HubSpot
Customer Support
Customer Service
Time Management
Contract Negotiation
Communication
Distributed Team Management
Problem Solving
Interpersonal Skills
Community Engagement
Spanish
Virtual Teams
Bilingual
Goal Oriented
Highly detail oriented
Customer Service Operations
Professional Communication
Operations
Decision-Making
Customer Onboarding
Customer Engagement
Career Management
Candor
Interpersonal Communication
Office Management
Professional Services
Negotiation
Marketing
Microsoft Office
Social Media Marketing
Sustainability
Green Events
JDE Enterprise One
Independent Contractors
Gestión de eventos
Mercadotecnia
Organización de eventos
Strategic Planning
Public Relations
Microsoft Excel
Microsoft Word
Virtual Assistance
Charissa M. Summary
Charissa M., based in Florida, United States, is currently a Customer Success Associate at WorkBright. Charissa M. brings experience from previous roles at Booksy, HUGO by RGP and LegUp. Charissa M. holds a Bachelor's degree in Marketing @ University of Central Florida. With a robust skill set that includes Software as a Service (SaaS), Training Documentation, Community Relations Management, Customer Retention, Customer Experience and more. Charissa M. has 1 emails and 3 mobile phone numbers on RocketReach.
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