Director of Operations - Customer Care @ (July 2007 - October 2008)
Vendor Manager @ (February 2007 - July 2007)
Doug Willoughby Education
University of Detroit Mercy
BA (Economics)
The Ohio State University Fisher College of Business
(Marketing)
Mott College
AS (Business Management)
Doug Willoughby Skills
Account Management
Business Development
Business Process
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Call Center
Call Center Development
Call Centers
Contact Centers
Creative Direction
Cross-functional Team Leadership
Customer Acquisition
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Direct Marketing
Forecasting
Inbound Marketing
Lead Generation
Leadership
Management
Marketing
Marketing Strategy
New Business Development
Operations Management
Outsourcing
Process Improvement
Product Launch
Product Management
Program Management
Project Management
Sales
Sales Management
Salesforce.com
Strategic Partnerships
Strategic Planning
Strategy
Team Leadership
Time Management
Vendor Management
Team Building
Public Speaking
Operations
Cross Functional Team Leadership
Customer Relationship Management Crm
Microsoft Office
Research
Microsoft Word
Customer Relationship Management
Doug Willoughby Summary
Doug Willoughby, based in Nashville, TN, US, is currently a Vice President Member Services at Thrive Market. Doug Willoughby brings experience from previous roles at OceanX, LLC and Guthy-Renker. Doug Willoughby holds a BA in Economics @ University of Detroit Mercy. With a robust skill set that includes Account Management, Business Development, Business Process, Business Process Improvement, Business Process Outsourcing (BPO) and more. Doug Willoughby has 6 emails and 4 mobile phone numbers on RocketReach.
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