SVP Customer Success @ (April 2018 - September 2022)
SVP- Business Operations @ Arrow Systems Integration (May 2011 - April 2018)
Vice President of Services @ Cross Telecom (January 2007 - May 2011)
Vice President @ ACT (May 2001 - January 2007)
Doug Lang Education
The Ohio State University
Bachelor of Science (B.S.) (Industrial Technology Education)
1989-1994
Doug Lang Skills
Customer Experience Design
Customer Relationship Management (CRM)
Service Operations
Strategic Thinking
Storytelling
Customer Lifecycle Management
Customer Engagement
Customer Advocacy
Team Leadership
Customer Satisfaction
Customer Acquisition
Strategic Planning
Leadership
Product Adoption
Customer Experience
Emerging Technologies
Upselling
Customer Retention
Enterprise Account Management
Strategic Initiatives
Analytical Skills
Artificial Intelligence (AI)
Artificial Intelligence for Business
Avaya
Call Centers
Cloud Computing
Contact Centers
Cross-functional Team Leadership
Customer Insight
Enterprise Software
Executive Leadership
Generative AI
Integration
Leadership Development
Managed Services
Management Consulting
New Business Development
Presentation Skills
Process Improvement
Solution Selling
Doug Lang Summary
Doug Lang, based in Saint Paul, MN, US, is currently a SVP- Services at SpinSci Technologies LLC. Doug Lang brings experience from previous roles at Secured2 Corporation, Calabrio, Inc., Arrow Systems Integration and Cross Telecom. Doug Lang holds a 1989 - 1994 Bachelor of Science (B.S.) in Industrial Technology Education @ The Ohio State University. With a robust skill set that includes Customer Experience Design, Customer Relationship Management (CRM), Service Operations, Strategic Thinking, Storytelling and more. Doug Lang has 3 emails and 3 mobile phone numbers on RocketReach.
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