2021 -
2025 Head - Business Process Service Line, Philippines Global Innovation and Delivery Center @
2018 -
2021 SVP Head Global Policy Support Services @
2015 -
2018 VP Head Customer Services Centers @
2010 -
2014 AVP Head of Operations - Deputy Head Backroom Operations and Marketing Suppport Head @
2006 -
2010 Manager - Mobilization and Demand Management @
2002 -
2005 Head - Client Satisfaction and Customer Feedback @
2004 -
2005 Operations Shift Manager @ eTelecare Global Solutions
1997 -
2002 iContact Call Center Head @
1994 -
1997 Customer Services Officer @
Doreen Espiritu Education
University of the Philippines Diliman 1990
Bishop Canevin High School USA
Senior High School
1989
Kong Hua High School, Cagayan de Oro City
Elementary & High School
1989
null
Bishop Canevin High School
Doreen Espiritu Skills
Training
Project Management
Customer Service
Banking
Transition Management
Retail Banking
Risk Management
Management
Performance Management
Process Improvement
Program Management
Outsourcing
Team Leadership
BPO
Business Analysis
Vendor Management
Leadership
Team Management
Call Centers
Operations Management
Analysis
Talent Acquisition
Change Management
Service Delivery
Customer Experience
CRM
Business Process Improvement
Human Resources
Employee Engagement
Strategy
Insurance
AIA
Support
Marketing
Demand Management
General Insurance
Mobilization
Marketing Support
Services
Recruiting
Business Process Design
Strategic Partnerships
Marketing Strate
People Management
Business Process Outsourcing
Networking
People Development
Business Process Re Engineering
Business Development
Market Research
Strategic Planning
Strategic
Service Development
Strategic Thinking
Operational Excellence
Service Level Agreements
Doreen Espiritu Summary
Doreen Espiritu, based in Valenzuela, NCR, PH, is currently a Vice President - Business Services at RealPage Philippines. Doreen Espiritu brings experience from previous roles at DXC Technology (Philippines), QBE Insurance, AIA Philam Life and BDO. Doreen Espiritu holds a University of the Philippines Diliman. With a robust skill set that includes Training, Project Management, Customer Service, Banking, Transition Management and more. Doreen Espiritu has 1 emails on RocketReach.
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