Donald Gray Email & Phone Number
Associate Vice President - Contact Center Operations @ IKS Health
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Donald Gray Location
- United States
Donald Gray Work
- 2026 -now Associate Vice President - Contact Center Operations @
- 2014 -now Co-Founder @
- 2021 -2025 Vendor Manager (APAC and LATAM) @
- 2019 -2021 Senior Leader, Care and Services Strategy @
- 2016 -2019 Reseller Sales Team Manager @
- 2015 -2016 Customer Care and Sales Team Manager @
- 2013 -2019 Ops Leadership Consultant (Field Ops Strategy) @
- 2013 -2013 Team Manager - Premier Support Solutions @
- 2009 -2013 Supervisor - Customer Service @
- 2006 -2009 Pro Basketball Player @ Basketball
Donald Gray Education
- The University of Texas at Austin
Certification (AI & Machine Learning (In Progress))
2025-2025 - Ira A. Fulton Schools of Engineering at Arizona State University
(coursework) (Technological Entrepreneurship and Management)
2015-2018 - New Mexico Highlands University
(coursework) (Kinesiology / Minor in Coaching)
2004-2006 - Chandler/Gilbert Community College
Associate's Degree (Arts)
2002-2004 - Garland High School
High School Diploma (General Studies)
1998-2002
Donald Gray Skills
- Teamwork
- Microsoft Excel
- Operational Planning
- Performance Metrics
- Operational Excellence
- Customer Success
- Key Performance Indicators
- Presentation Skills
- Customer Support
- Collaborative Problem Solving
- Operations
- Strategic Planning
- Project Management
- Financial Services
- Debt Collection
- Offshore Outsourcing
- Contract Management
- Business Strategy
- Strategic Partnerships
- Business Process
- Executive-level Communication
- Vendor Relations
- Presentations
- Vendor Management
- Oral Communication
- Facilitation
- Problem Solving
- Communication
- Leadership
- Training
- Team Leadership
- Coaching
- Team Building
- Management
- Customer Service
- Customer Satisfaction
- Process Improvement
- Customer Experience
- Leadership Development
- Sales
- Telecommunications
- Troubleshooting
- Employee Training
- Public Speaking
- Social Networking
- Direct Sales
- Sports
- Nonprofits
- Lean Six Sigma
- Call Centers
- Microsoft Office
- Entrepreneurship
- Lean Startup
- Social Media
- Business Process Improvement
- Contact Centers
Donald Gray Summary
- Donald Gray, based in United States, is currently a Associate Vice President - Contact Center Operations at IKS Health. Donald Gray brings experience from previous roles at Generation Next XYZ Inc and GoDaddy. Donald Gray holds a 2025 - 2025 Certification in AI & Machine Learning (In Progress) @ The University of Texas at Austin. With a robust skill set that includes Teamwork, Microsoft Excel, Operational Planning, Performance Metrics, Operational Excellence and more. Donald Gray has 4 emails and 4 mobile phone numbers on RocketReach.
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