Don McCormick Email & Phone Number
Freelance Consultant @ null
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Don McCormick Location
- Burlington, NC, US
Don McCormick Work
- 2025 - now Freelance Consultant
- 2023 - 2025 Client Success and Corporate Process @
- 2024 - now Client Success and Operations Support @
- 2022 - 2023 Training Manager @
- 2021 - 2022 Contact Center Manager @
- 2020 - 2021 Customer Contact Center Manager @
- 2017 - 2020 Relationship Manager @
- 2011 - 2017 Senior Consultant @
- 2014 - 2016 VP, Contact Center and Protection Plan Services @
- 2013 - 2014 Customer Experience Strategist @
- 2008 - 2011 Sales and Marketing Leader @
- 1999 - 2008 Operations and Client Services Leader @ ICT Group
- 2021 - 2022 Contact Center Manager @
Don McCormick Education
- Cornell University
Master's Certificate, Hospitality Management (Hospitality Management)
- University of Phoenix
MBA, Marketing (Marketing)
- Fairfield University
BA, English (English)
- Fairfield College Preparatory School
Don McCormick Skills
- Team Management
- Train the Trainer
- Customer Service Management
- Cross-functional Team Leadership
- Customer Experience
- Account Management
- Operations Management
- CRM
- Vendor Management
- Call Centers
- Strategy
- Strategic Planning
- Marketing Strategy
- Customer Satisfaction
- Customer Retention
- BPO
- Start-ups
- Performance Management
- Forecasting
- Cost Reduction
- P&L
- Branding
- Strategic Market Planning
- Program Management
- Customer Relationship Management (CRM)
- Business Process Improvement
- Contact Centers
- Leadership
- Team Leadership
- Strategic Partnerships
- Team Building
- Lead Generation
- Contract Negotiation
- Training
- Executive Management
- Contract Negotiations
- Client Relations
- Management
- Account Development
- Process Improvement
- New Business Development
- Sales Cycle Management
- Account Planning
- Technology Needs Analysis
- Needs Assessment
- Microsoft Office
- Customer Service
- Creative Solutions
- Provision
- Sales
- Networking
- Sales Management
- Adjudication
- Microsoft Excel
- Operations
- Technician
- Market Share
- Partnerships
- Outsourcing
- Claim
- Marketing
- Sales Process
- Ocean
- Csat
- Business Units
- Training Programs
- Business Development
- Customer Support
- Health Insurance
- Performance Improvement
- Warranty
- Distribution Network
- Testing
- Tactical Plans
- Pay
- Sales Administration
- Customer Contact
- Operational Excellence
- Major Accounts
- Customer Relationship Management Crm
- Furniture
- Cross Functional Team Leadership
- Analytical Skill
- Offers
- EBITDA
- Start Ups
- Sales Operations
- Reporting
- Protection
- Customer Relationship Management
Don McCormick Summary
- Don McCormick, based in Burlington, NC, US, is currently a Freelance Consultant at Freelancer- Self employed. Don McCormick brings experience from previous roles at Contractor In Charge. Don McCormick holds a Master's Certificate, Hospitality Management in Hospitality Management @ Cornell University. With a robust skill set that includes Team Management, Train the Trainer, Customer Service Management, Cross-functional Team Leadership, Customer Experience and more. Don McCormick has 2 emails and 1 mobile phone numbers on RocketReach.
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