Dioric Pingol Email & Phone Number
Senior Contact Centre Administrator @ Symbos CX
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Dioric Pingol Location
- Valenzuela, NCR, PH
Dioric Pingol Work
- 2026 -now Senior Contact Centre Administrator @
- 2020 -now Senior Business Analyst - SA role (Projects) @
- 2020 -2026 Senior Business Analyst - Projects @
- 2016 -2020 Cloud Support Engineer (Architect and ACD Routing) @
- 2016 -2020 Cloud Support Engineer - Architect and ACD Routing @
- 2015 -2016 Service Desk Specialist @
- 2012 -2015 Service Desk Analyst @ CSC Malaysia SDN BHD
- 2010 -2012 Escalation Supervisor @ Convergys
- 2009 -2010 Technical Support Representative @
- 2008 -2009 Senior Technical Support @
- 2006 -2008 Team Leader @
- 2005 -2006 Call Center Agent @
Dioric Pingol Education
- Mapúa University
Bachelor of Science (BS) (Civil Engineering)
2003-2005 - School of Saint Anthony
Primary and Secondary Education
1990-2003
Dioric Pingol Skills
- Contact Center Technology
- Call Routing
- Project Management
- Business Analysis
- IVR
- Genesys Cloud
- Architecture
- Technical Support
- Active Directory
- Computer Hardware
- Service Desk
- Lotus Notes
- BMC Remedy
- Windows XP
- VPN
- Software
- Microsoft Exchange
- Sales
- Customer Service
- IT Service Management
- Windows 7
- Windows 8
- Blackberry Enterprise Server
- iPhone Support
- Blackberry
- Microsoft Office
- MFG-Pro
- Citrix
- ITIL v3 Foundations Certified
- ITIL
- SIP Trunking
- VoIP protocols SIP
- Session Initiation Protocol (SIP)
- Telephony
- Voice over IP (VoIP)
Dioric Pingol Summary
- Dioric Pingol, based in Valenzuela, NCR, PH, is currently a Senior Contact Centre Administrator at Symbos. Dioric Pingol brings experience from previous roles at Cognizant and Genesys. Dioric Pingol holds a 2003 - 2005 Bachelor of Science (BS) in Civil Engineering @ Mapúa University. With a robust skill set that includes Contact Center Technology, Call Routing, Project Management, Business Analysis, IVR and more. Dioric Pingol has 2 emails and 4 mobile phone numbers on RocketReach.
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