DialogCONNECTION Ltd Information

DialogCONNECTION Limited (est. 2008) is an independent UK-based Conversational Interface, Intelligent AI-based Voice Assistant, Voice User Interface Design, testing and tuning Consultancy serving clients worldwide. We provide multilingual Professional Services in CxD, CID, VA, Speech IVR and VUI Design, Testing, Tuning and Optimisation, and Speech Analytics for Call Centre automation / voice self-service, as well as Virtual Assistants, focusing on user-friendly and intuitive but also robust and efficient multimodal intelligence. We have designed, specified, branded, developed, set up, tested, fixed, tuned and optimized touchtone / DTMF and Speech IVRs, as well as mobile Virtual Assistants and Chatbots in English, German, French, Italian, Spanish and Greek, saving our clients from $100k up to $10 million in Call Centre Agent costs. We have provided Interface Design and Tuning-related Professional Services and consulted on Speech Recognition, NLP, NLU, and A.I. technologies to clients from various verticals, industries, sizes and geographies: multinational technology companies, management consultants and investment bankers; US and UK Insurance and Security companies, Banks, Retail, Utilities, Telecoms and Government; DACH Logistics companies, Telecoms and Start-ups, the European Commission, with additional projects in France, Italy, Spain, and Greece. We have also worked for several speech platform providers and Speech Analytics companies worldwide, such as RAYTHEON BBN Technologies and OMILIA. We also provide face-to-face / onsite Speech Discovery Workshops, CxD / Voice UX and VUI Design and Speech Tuning workshops, Training on Language Technologies and telephone / virtual consultations and Webinars on the Speech and Voice market.