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Dharam Rai Location
California, United States
Dharam Rai Work
VP Post Sales | Growth, Customer and Agentic Success | Reports to CEO | B2C and B2B Enterprise SaaS @ (January 2021 - Present)
Board Member @ (March 2025 - Present)
Vice President, Global Customer Success and Support | B2B Enterprise SaaS | Series B+ @ (January 2019 - January 2020)
SVP, Global Customer Success | B2B Enterprise @ (January 2018 - January 2019)
Senior Vice President, Global Customer Success and Support | B2B Enterprise @ (January 2016 - January 2018)
Vice President, Customer Services, Support, and Experience | B2B Enterprise SaaS | Series B+ @ (January 2014 - January 2016)
Vice President, Global Customer Services, Support, and Experience | B2B Enterprise SaaS @ ServiceSource (January 2012 - January 2014)
Director, Global Customer Experience and Support Services @ (January 2006 - January 2012)
Sr. Manager, Global Customer Support Services @ (January 2004 - January 2006)
Manager, Global Support Service @ (January 1995 - January 2004)
Software Engineer @ (January 1991 - January 1995)
Dharam Rai Education
Golden Gate University
MBA (International Business)
Stanford University
(Leadership & Strategic Management)
Pune University
BS CS (Computer Engineering)
Stanford University Graduate School of Business
Stanford Executive Program
Dharam Rai Skills
Enterprise Software
SaaS
Management
Customer Experience
Customer Retention
Customer Relationship Management (CRM)
Leading Change
Cloud Computing
Vendor Management
Integration
Strategy
Storage
Outsourcing
Service Delivery
Managed Services
Program Management
Product Management
Strategic Planning
Virtualization
Technical Support
Team Leadership
Cross-functional Team Leadership
Process Improvement
Change Management
Strategic Partnerships
Business Alliances
Business Process Improvement
M&A experience
Automation
Contract Negotiation
Outsourcing Management
Customer Satisfaction
Customer Service
Global Management
Restructuring
Call Center Development
Remote Infrastructure Management
Knowledge Management
Operations Management
Solaris
Global Alliances
Networking
Leadership
Services
Cross Functional Team Leadership
Business Development
Customer Support
Support
Content Services
Microsoft Word
Social Media
Troubleshooting
Software as a Service Saas
Software as a Service
Dharam Rai Summary
Dharam Rai, based in California, United States, is currently a VP Post Sales | Growth, Customer and Agentic Success | Reports to CEO | B2C and B2B Enterprise SaaS at Sonos, Inc.. Dharam Rai brings experience from previous roles at SuccessLab, Nauto, Visa and Tintri (Led through an IPO). Dharam Rai holds a MBA in International Business @ Golden Gate University. With a robust skill set that includes Enterprise Software, SaaS, Management, Customer Experience, Customer Retention and more. Dharam Rai has 1 emails and 4 mobile phone numbers on RocketReach.
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