Dharam Rai Email & Phone Number
VP Post Sales | Growth, Customer and Agentic Success | Reports to CEO | B2C and B2B Enterprise SaaS @ Sonos, Inc.
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Dharam Rai Location
- California, United States
Dharam Rai Work
- 2021 -now VP Post Sales | Growth, Customer and Agentic Success | Reports to CEO | B2C and B2B Enterprise SaaS @
- 2025 -now Board Member @
- 2019 -2020 Vice President, Global Customer Success and Support | B2B Enterprise SaaS | Series B+ @
- 2019 -2020 Vice President, Global Customer Success and Support | B2B Enterprise SaaS | Series B+ @
- 2018 -2019 SVP, Global Customer Success | B2B Enterprise @
- 2018 -2019 SVP, Global Customer Success | B2B Enterprise @
- 2016 -2018 Senior Vice President, Global Customer Success and Support | B2B Enterprise @
- 2016 -2018 Senior Vice President, Global Customer Success and Support | B2B Enterprise @
- 2014 -2016 Vice President, Customer Services, Support, and Experience | B2B Enterprise SaaS | Series B+ @
- 2014 -2016 Vice President, Customer Services, Support, and Experience | B2B Enterprise SaaS | Series B+ @
- 2012 -2014 Vice President, Global Customer Services, Support, and Experience | B2B Enterprise SaaS @ ServiceSource
- 2012 -2014 Vice President, Global Customer Services, Support, and Experience | B2B Enterprise SaaS @ ServiceSource
- 2006 -2012 Director, Global Customer Experience and Support Services @
- 2006 -2012 Director, Global Customer Experience and Support Services @
- 2004 -2006 Sr. Manager, Global Customer Support Services @
- 2004 -2006 Sr. Manager, Global Customer Support Services @
- 1995 -2004 Manager, Global Support Service @
- 1995 -2004 Manager, Global Support Service @
- 1991 -1995 Software Engineer @
- 1991 -1995 Software Engineer @
Dharam Rai Education
- Stanford University Graduate School of Business
Stanford Executive Program
- Golden Gate University
MBA (International Business)
- Stanford University
(Leadership & Strategic Management)
- Pune University
BS CS (Computer Engineering)
Dharam Rai Skills
- Enterprise Software
- SaaS
- Management
- Customer Experience
- Customer Retention
- Customer Relationship Management (CRM)
- Leading Change
- Cloud Computing
- Vendor Management
- Integration
- Strategy
- Storage
- Outsourcing
- Service Delivery
- Managed Services
- Program Management
- Product Management
- Strategic Planning
- Virtualization
- Technical Support
- Team Leadership
- Cross-functional Team Leadership
- Process Improvement
- Change Management
- Strategic Partnerships
- Business Alliances
- Business Process Improvement
- M&A experience
- Automation
- Contract Negotiation
- Outsourcing Management
- Customer Satisfaction
- Customer Service
- Global Management
- Restructuring
- Call Center Development
- Remote Infrastructure Management
- Knowledge Management
- Operations Management
- Solaris
- Global Alliances
- Networking
- Leadership
- Services
- Cross Functional Team Leadership
- Business Development
- Customer Support
- Support
- Content Services
- Microsoft Word
- Social Media
- Troubleshooting
- Software as a Service Saas
- Software as a Service
Dharam Rai Summary
- Dharam Rai, based in California, United States, is currently a VP Post Sales | Growth, Customer and Agentic Success | Reports to CEO | B2C and B2B Enterprise SaaS at Sonos, Inc.. Dharam Rai brings experience from previous roles at SuccessLab, Nauto and Visa. Dharam Rai holds a Stanford Executive Program @ Stanford University Graduate School of Business. With a robust skill set that includes Enterprise Software, SaaS, Management, Customer Experience, Customer Retention and more. Dharam Rai has 1 emails and 4 mobile phone numbers on RocketReach.
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