Dharam Rai Email & Phone Number
VP Global Customer Success, Services, and Support | B2C and B2B Enterprise SaaS
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Dharam Rai Location
- California, United States
Dharam Rai Work
- VP Global Customer Success, Services, and Support | B2C and B2B Enterprise SaaS @ Sonos, Inc. (January 2021 - Present)
- Board Member @ (January 2025 - Present)
- Advisory Board Member | Service Cloud @ (January 2022 - January 2025)
- Vice President, Global Customer Success and Support | B2B Enterprise SaaS | Series B+ @ (January 2019 - January 2020)
- SVP, Global Customer Success | B2B Enterprise @ (January 2018 - January 2019)
- Senior Vice President, Global Customer Success and Support | B2B Enterprise @ Tintri (Led through an IPO) (January 2016 - January 2018)
- Vice President, Customer Services, Support, and Experience | B2B Enterprise SaaS | Series B+ @ (January 2014 - January 2016)
- Vice President, Global Customer Services, Support, and Operations | B2B Enterprise SaaS @ ServiceSource (January 2012 - January 2014)
- Director, Global Customer Experience and Support Services @ (January 2006 - January 2012)
- Sr. Manager, Global Customer Support Services @ (January 2004 - January 2006)
- Manager, Global Support Service @ (January 1995 - January 2004)
- Software Engineer @ (January 1991 - January 1995)
Dharam Rai Education
- Stanford University Graduate School of Business
Stanford Executive Program
- Golden Gate University
MBA (International Business)
- Stanford University
Leadership & Strategic Management
- Pune University
BS CS (Computer Engineering)
Dharam Rai Skills
- Enterprise Software
- SaaS
- Management
- Customer Experience
- Customer Retention
- Customer Relationship Management (CRM)
- Leading Change
- Cloud Computing
- Vendor Management
- Integration
- Strategy
- Storage
- Outsourcing
- Service Delivery
- Managed Services
- Program Management
- Product Management
- Strategic Planning
- Virtualization
- Technical Support
- Automation
- Business Alliances
- Business Process Improvement
- Call Center Development
- Change Management
- Content Services
- Contract Negotiation
- Cross-functional Team Leadership
- Customer Satisfaction
- Customer Service
- Global Alliances
- Global Management
- Knowledge Management
- Leadership
- M&A experience
- Networking
- Operations Management
- Outsourcing Management
- Process Improvement
- Project Management
- Remote Infrastructure Management
- Restructuring
- Software as a Service (SaaS)
- Solaris
- Strategic Partnerships
- Team Leadership
- Services
- Cross Functional Team Leadership
- Business Development
- Customer Support
- Support
- Microsoft Word
- Social Media
- Troubleshooting
- Software as a Service Saas
- Software as a Service
Dharam Rai Summary
- Dharam Rai, based in California, United States, is currently a VP Global Customer Success, Services, and Support | B2C and B2B Enterprise SaaS at Sonos, Inc.. Dharam Rai brings experience from previous roles at SuccessLab, Salesforce, Nauto and Visa. Dharam Rai holds a Stanford Executive Program @ Stanford University Graduate School of Business. With a robust skill set that includes Enterprise Software, SaaS, Management, Customer Experience, Customer Retention and more. Dharam Rai has 1 emails and 4 mobile phone numbers on RocketReach.
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