Operations Manager @ (August 2021 - February 2024)
BPO Supervisor and Facilitator @ (August 2016 - September 2020)
Training Administrator and Training Specialist @ (November 2012 - August 2016)
Team Lead @ (October 2007 - November 2012)
Devona Orchard Education
University of New Brunswick
BA with Honours (PSYCHOLOGY)
1992-1996
Dalhousie University
Devona Orchard Skills
Administrative Assistance
Administrative Processes
Agile Methodologies
Agile Testing
Analytical Skills
Analytics
Attention to Detail
Business Process Outsourcing (BPO)
Call Centers
Coaching
Communication
Computer Literacy
Customer Experience
Customer Satisfaction
Customer Service
Customer Service Management
Daily Operations
Daily Reports
Data Entry
E-commerce
Employee Training
Forecasting
Global Positioning System (GPS)
Hiring
Interpersonal Communication
Interpersonal Skills
Interviewing
Inventory Management
Job Coaching
Key Performance Indicators
Leadership
Leadership Development
Management
Microsoft Excel
Microsoft Office
Microsoft Word
Onboarding
Online Data Entry
Operations
Operations Management
Organization Skills
Performance Management
Performance Reviews
Phone Etiquette
PowerPoint
Presentation Skills
Presentations
Problem Solving
Process Improvement
Project Management
Quality Assurance
Relationship Building
Retail
SharePoint
Social Media
Spreadsheets
Staff Relations
Strategic Leadership
Supervisory Skills
Team Building
Team Leadership
Team Management
Teamwork
Time Management
Training
Training Coordination
Training Videos
Written Communication
E Commerce
Devona Orchard Summary
Devona Orchard, based in Halifax Regional Municipality, NS, CA, is currently a Operations Manager at Everest Solutions. Devona Orchard brings experience from previous roles at Lifetouch, NTT DATA Americas and Walgreens. Devona Orchard holds a 1992 - 1996 BA with Honours in PSYCHOLOGY @ University of New Brunswick. With a robust skill set that includes Administrative Assistance, Administrative Processes, Agile Methodologies, Agile Testing, Analytical Skills and more. Devona Orchard has 3 emails on RocketReach.
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