Area Manager- Atlantic Canada and Quebec @ (January 2023 - February 2024)
Photography and Operations Manager- Atlantic Canada @ (October 2020 - February 2023)
Help Desk Associate Director @ (August 2020 - October 2020)
Associate Director - BPO @ (May 2017 - September 2020)
Business Process Outsourcing Senior Manager @ (August 2015 - April 2017)
Manager, Customer Care Operations @ (May 2002 - August 2015)
Kimberley Grant Education
Mount Allison University
Bachelor’s Degree (Psychology/English)
1995-1999
Kimberley Grant Skills
Business Process Improvement
Business Strategy
Call Center
Call Centers
Career Development Coaching
Career Path Planning
Change Management
Change Readiness
Client Relations
Coaching
Communication
Contact Center Management
Contact Centers
Contract Management
Creative Ideation
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Decision-Making
Diversity & Inclusion
E-commerce
Easily Adaptable
Forecasting
Goal Setting
Interpersonal Communication
Inventory Management
Key Performance Indicators
Leadership
Management
Mindfulness
Operational Activities
Operations Management
Optimization
P&L Operations
Performance Management
Presentation Skills
Project Management
Relationship Building
Retail
Sandler Selling System
Servant Leadership
Service Delivery
Service-Level Agreements (SLA)
Strategic Partnerships
Strategy
Team Building
Team Leadership
Time Management
Troubleshooting
User Experience (UX)
E Commerce
Cross Functional Team Leadership
Kimberley Grant Summary
Kimberley Grant, based in Halifax Regional Municipality, NS, CA, is currently a National Manager of Photography and Operations at Everest Solutions. Kimberley Grant brings experience from previous roles at Lifetouch and NTT DATA Services. Kimberley Grant holds a 1995 - 1999 Bachelor’s Degree in Psychology/English @ Mount Allison University. With a robust skill set that includes Business Process Improvement, Business Strategy, Call Center, Call Centers, Career Development Coaching and more. Kimberley Grant has 1 emails on RocketReach.
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