Derek Nelson Email & Phone Number
Foreign Service Officer @ U.S. Department of State
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Derek Nelson Location
- United States
Derek Nelson Work
- 2023 -now Foreign Service Officer @
- 2021 -2023 Sr. Customer Success Manager @
- 2020 -2021 Technical Escalation Manager - Contractor @
- 2019 -2020 Enterprise Customer Success Manager @
- 2018 -2019 Senior Technical Account Manager and Team Lead - Success Manager @
- 2017 -2018 Client Manager @
- 2016 -2018 COO and Board Member @
- 2014 -2016 Director of Customer Success @
- 2013 -2014 Director Customer Support @
- 2009 -2013 Implementation Manager @
- 2006 -2009 Product Release Manager: Quality Assurance | Development Manager | CAB @
- 2000 -2006 Implementation Consultant @
- 1998 -2000 Training Specialist @
- 1994 -1997 Inside Sales @ Angia Communications
Derek Nelson Education
- Western Governors University
Master's degree (Business Administration and Management, General)
2012-2014 - Utah Valley University
Bachelor's degree (Phi Theta Kappa, Big Brothers Big Sister of Utah, Volunteer at the Family Support and Treatment Center.)
1992-1997
Derek Nelson Skills
- Training
- Management
- Software Implementation
- Leadership
- Project Management
- Software Project Management
- Business Analysis
- Process Improvement
- SaaS
- Quality Assurance
- Software Documentation
- Product Management
- SQL
- Cloud Computing
- CRM
- Enterprise Software
- Databases
- Business Intelligence
- Agile Methodologies
- IT Management
- SDLC
- Windows
- Hands-on Training
- Troubleshooting
- Account Management
- Change Management
- SharePoint
- Net Promoter Score
- CSAT
- Survey Research
- Salesforce.com
- Microsoft Office
- Team Leadership
- Customer Service
- Microsoft Excel
- Team Building
- Development
- Customer Relationship Management Crm
- People Management
- Customer Interaction
- Software As A Service Saas
- Intercultural Skills
- Solutions
- Software
- Support
- Hands On Training
- Professional Services
- Project Implementation
- Portuguese
- Business Process Improvement
- Zendesk
- Conflict Resolution
- Latin America
- Spanish
- Services
- Customer Relationship Management
- Google Docs
- Software as a Service
Derek Nelson Summary
- Derek Nelson, based in United States, is currently a Foreign Service Officer at U.S. Department of State. Derek Nelson brings experience from previous roles at iDeals, Ignite Technologies, XANT.AI and Lingotek. Derek Nelson holds a 2012 - 2014 Master's degree in Business Administration and Management, General @ Western Governors University. With a robust skill set that includes Training, Management, Software Implementation, Leadership, Project Management and more. Derek Nelson has 4 emails and 2 mobile phone numbers on RocketReach.
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