2016 -
2017 IT Service Delivery Manager @ BOX-IT DOCUMENT SOLUTIONS LIMITED
2013 -
2014 IT Service Delivery Manager @ Raglan Housing
2011 -
2013 IT Desktop Support Manager @ BeWiser Insurance
2008 -
2011 Customer Services and Support Manager @
2004 -
2008 IT Support Manager @ MOD Defence Communications Devonport Dockyard
Derek McCourt Education
Royal Military College of Science
HND (ICT)
2000
-
2004
Derek McCourt Skills
ITIL
Microsoft Office
Visio
MS Project
Wireless Networking
Windows
Documentation
Computer Hardware
Testing
Active Directory
XP
IT Service Management
Troubleshooting
Remedy
IT Management
Service Desk
Service Delivery
Incident Management
Operating Systems
Windows Server 2003
Windows Server
Servers
SLA
VPN
Windows 7
TCP/IP
IT Operations
Hardware
Deployment
Access
SQL Server
Desktop Support
DNS
SQL
Problem Solving
Disaster Recovery
Process Improvement
Team Leadership
System Administration
Vendor Management
IIS
System Deployment
Technical Support
Management
Change Management
Team Management
Project Management
PRINCE2
Managed Services
Leadership
Strategic Planning
Microsoft Word
Derek McCourt Summary
Derek McCourt, based in Tavistock, GB, is currently a Senior Training Specialist at QA Ltd. Derek McCourt brings experience from previous roles at Landmark Information Group, BT, Delt Shared Services Ltd and BOX-IT DOCUMENT SOLUTIONS LIMITED. Derek McCourt holds a 2000 - 2004 HND in ICT @ Royal Military College of Science. With a robust skill set that includes ITIL, Microsoft Office, Visio, MS Project, Wireless Networking and more. Derek McCourt has 1 emails on RocketReach.
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