Derek Carder Location
- Henderson, NV, US
Derek Carder Work
- 2021 -now Chief Operating Officer @
- 2013 -2021 Vice President of Customer Experience and Technical Operations @
- 2013 -2015 Director of Customer Experience @
- 2012 -2013 Operations Manager @
- 2007 -2012 Customer Loyalty Manager of Operations @
- 2004 -2006 Customer Service Leader @
Derek Carder Education
- University of Nevada-Las Vegas
Master's degree (Industrial and Organizational Psychology)
2008-2010 - University of Nevada-Las Vegas
Bachelor's degree (Applied Psychology)
2003-2008 - Silverado High School
Honors with 4.7 GPA (Honors and AP)
1999-2003
Derek Carder Skills
- Microsoft Office
- Microsoft Excel
- Avaya Communication Manager
- Avaya Site Administration
- JavaScript
- Aspect
- PowerPoint
- Microsoft Outlook
- Site Management
- Leadership Development
- Operations Management
- Supervisory Experience
- Customer Service
- Live chat
- Event Planning
- Event Management
- Master Scheduling
- Analytics
- Financial Reporting
- Fraud Detection
- Training
- Job Coaching
- Feedback Management
- Email Marketing
- Strategic Hiring
- Constructive Dismissal
- Customer Retention
- Customer Engagement
- Computer Proficiency
- Instructor-led Training
- Help Desk Support
- Quality Assurance
- Employee Recognition
- Call Centers
- Coaching
- Forecasting
- Customer Experience
- Outlook
- Sales
- Workforce Management
- Avaya
- Team Leadership
- Management
- Leadership
- Team Building
- Strategy
- Telecommunications
- Customer Satisfaction
Derek Carder Summary
- Derek Carder, based in Henderson, NV, US, is currently a Chief Operating Officer at Frontpoint. Derek Carder brings experience from previous roles at Geotab, Strategic Telecom Solutions, TELUS International and Zappos Family of Companies. Derek Carder holds a 2008 - 2010 Master's degree in Industrial and Organizational Psychology @ University of Nevada-Las Vegas. With a robust skill set that includes Microsoft Office, Microsoft Excel, Avaya Communication Manager, Avaya Site Administration, JavaScript and more. Derek Carder has 3 emails and 4 mobile phone numbers on RocketReach.
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