Derek Brown Email & Phone Number
VP Customer Service Operations @ UPS
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Derek Brown Location
- Atlanta, GA, US
Derek Brown Work
- VP Customer Service Operations @ (September 2023 - Present)
- VP of Infrastructure and Operations @ (August 2021 - August 2023)
- Vice President, Vendor Management - Business Partner Operations @ (January 2017 - January 2020)
- Vice President, Enterprise Services - Internal IT Services @ (January 2012 - January 2017)
- Vice President - Enterprise Infrastructure @ (January 2007 - January 2012)
- Senior Manager @ (January 2004 - January 2007)
- Web Portal Architect @ Ford Motor Company (January 2001 - January 2004)
- Experienced Manager @ Andersen Consulting (January 1994 - January 2001)
- Sergeant - Army Reserve @ (January 1991 - January 1996)
- Sergeant - Artillery @ (August 1987 - August 1991)
Derek Brown Education
- Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA)
2017-2020 - Grand Valley State University
Bachelor of Science - BS (Computer Science)
- The Tuck School of Business at Dartmouth
SCTE-TUCK Executive Leadership Program
- Wayne State University
Computer Science
Derek Brown Skills
- Business Process Improvement
- Business Process Outsourcing (BPO)
- C-Level Executive Support
- Cable
- Change Management
- Computer Science
- Contact Centers
- Customer Experience
- Customer Service
- Data Center
- Data Center Architecture
- Enterprise Architecture
- Enterprise Software
- Field Operations
- IT Infrastructure Management
- IT Management
- IT Operations
- IT Outsourcing
- IT Process Improvement
- IT Service Management
- IT Strategy
- IT Transformation
- ITIL
- ITSM
- Information Technology
- Infrastructure
- Infrastructure Management
- Integration
- Leadership
- MSO
- MSOs
- Management
- Management Consulting
- Nearshore Operations
- Offshore Operations
- P&L Management
- PMO
- Performance Management
- Planning Budgeting & Forecasting
- Problem Solving
- Process Improvement
- Professional Services
- Program Management
- ROI Accountability
- Service Delivery
- Technical Architecture
- Technical Leadership
- Telecommunications
- Third Party Vendor Management
- Vendor Management
Derek Brown Summary
- Derek Brown, based in Atlanta, GA, US, is currently a VP Customer Service Operations at UPS. Derek Brown brings experience from previous roles at Livingston International, Comcast and Unisource Worldwide, Inc.. Derek Brown holds a 2017 - 2020 Master of Business Administration (MBA) @ Keller Graduate School of Management of DeVry University. With a robust skill set that includes Business Process Improvement, Business Process Outsourcing (BPO), C-Level Executive Support, Cable, Change Management and more. Derek Brown has 5 emails and 4 mobile phone numbers on RocketReach.
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