Derek Bond Email & Phone Number
Head of Escalation Management at BT Global DDSO @ BT Group
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Derek Bond Location
- Buffalo, NY, US
Derek Bond Work
- 2019 -now Head of Escalation Management at BT Global DDSO @
- 2018 -now Head of BT Global Service Delivery - Western Europe and the America's @
- 2007 -now Head of Service Delivery - Global Escalation Management @
Derek Bond Education
- Webster
Master of Arts (MA) (Telecommunications Management)
2001-2004 - City Universtiy
BSBA (BUsiness)
1996-2001
Derek Bond Skills
- Telecommunications
- Service Management
- Managed Services
- VoIP
- Unified Communications
- Outsourcing
- Vendor Management
- Program Management
- Management
- MPLS
- IP
- Telephony
- Broadband
- Call Centers
- Wireless
- Project Delivery
- Escalations Management
- Service Delivery Management
- Supplier Negotiation
- Contact Centers
- Managing Customer Expectations
- Microsoft Word
- Microsoft Excel
- Change Management
- Training
- Service Delivery
- IT Service Management
- WAN
- Escalation Resolution
- Customer Escalation Management
- ITIL
- Project Management
- Business Transformation
- Data Center
- Wide Area Network
Derek Bond Summary
- Derek Bond, based in Buffalo, NY, US, is currently a Head of Escalation Management at BT Global DDSO at BT. Derek Bond brings experience from previous roles at BT. Derek Bond holds a 2001 - 2004 Master of Arts (MA) in Telecommunications Management @ Webster. With a robust skill set that includes Telecommunications, Service Management, Managed Services, VoIP, Unified Communications and more. Derek Bond has 4 emails and 1 mobile phone numbers on RocketReach.
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