Derek Bond Email & Phone Number
Head of Escalation Management at BT Global DDSO @ BT Group
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Derek Bond Location
- Buffalo, NY, US
Derek Bond Work
- Head of Escalation Management at BT Global DDSO @ (December 2019 - Present)
- Head of BT Global Service Delivery - Western Europe and the America's @ (October 2018 - Present)
- Head of Service Delivery - Global Escalation Management @ (June 2007 - Present)
Derek Bond Education
- Webster
Master of Arts (MA) (Telecommunications Management)
2001-2004 - City Universtiy
BSBA (BUsiness)
1996-2001
Derek Bond Skills
- Broadband
- Business Process Re-engineering
- Call Centers
- Contact Centers
- Customer Service
- Engineering
- English
- Escalations Management
- Executive Management
- German
- IP
- IT Service Management
- Latin America
- MPLS
- Managed Services
- Management
- Managing Customer Expectations
- Mentoring
- Outsourcing
- Product Management
- Program Management
- Project Delivery
- Root Cause Analysis
- Service Delivery
- Service Delivery Management
- Service Management
- Supplier Negotiation
- Telco
- Telecommunications
- Telephony
- Unified Communications
- Vendor Management
- VoIP
- Wireless
- Microsoft Word
- Microsoft Excel
- Change Management
- Training
- WAN
- Escalation Resolution
- Customer Escalation Management
- ITIL
- Project Management
- Business Transformation
- Data Center
- Wide Area Network
Derek Bond Summary
- Derek Bond, based in Buffalo, NY, US, is currently a Head of Escalation Management at BT Global DDSO at BT. Derek Bond brings experience from previous roles at BT. Derek Bond holds a 2001 - 2004 Master of Arts (MA) in Telecommunications Management @ Webster. With a robust skill set that includes Broadband, Business Process Re-engineering, Call Centers, Contact Centers, Customer Service and more. Derek Bond has 4 emails and 1 mobile phone numbers on RocketReach.
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