2018 -
2022 Head of PB Support for Personal and Corporate Banking department @
2017 -
2018 Head of Customer Service Center and Retail Banking @
2015 -
2017 Head of Customer Service Center and Retail Banking @
2011 -
2014 Head of Customer Service Center @
2011 -
2011 Market Area Business Partner @
2009 -
2010 Campaign Manager @
2007 -
2008 Communication and value proposition Manager @
2003 -
2005 Pricing junior specialist @
2002 -
2003 Stato Maggiore Gestione Clientela (staff to General Direction) @
2002 -
2002 Private Banking Assistant @
2000 -
2002 Stato maggiore gestione clientela (staff to the General Direction) @
1998 -
1998 Finance Internship @ Banca del Gottardo
Del Chiara Education
Università della Svizzera Italiana, Lugano
Scienze economiche (Economics)
1996
-
2000
Università Bocconi, Milano
(Marketing)
1998
-
1999
Liceo Linguistico Daniele Manin, Cremona
High School (Languages)
1992
-
1996
Del Chiara Skills
Customer Service
Customer Satisfaction
Collaborative Problem Solving
Contact Center Management
Customer Value Proposition
Campaign Managment
Team Leadership
Project Management
Training
Analysis
Customer Experience
Banking
Management
Teamwork
CRM
Business Strategy
Strategy
Change Management
Collaborative Problem
Retail Banking
Contact Center
Customer Value
Del Chiara Summary
Del Chiara, based in Ticino, Switzerland, is currently a Head of Client Service Desk Lugano at EFG Bank. Del Chiara brings experience from previous roles at EFG Bank and BSI Bank. Del Chiara holds a 1996 - 2000 Scienze economiche in Economics @ Università della Svizzera Italiana, Lugano. With a robust skill set that includes Customer Service, Customer Satisfaction, Collaborative Problem Solving, Contact Center Management, Customer Value Proposition and more. Del Chiara has 2 emails and 2 mobile phone numbers on RocketReach.
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