Declan Ivory Email & Phone Number
VP Customer Support @ Intercom
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Declan Ivory Location
- Ireland
Declan Ivory Work
- VP Customer Support @ (February 2022 - Present)
- Director , EMEA Cloud Technical Support, Google @ (February 2020 - January 2022)
- Director , Technical Support, EMEA @ (May 2019 - February 2020)
- Director , EMEA Support @ (April 2017 - May 2019)
- Senior Manager , AWS Support - Europe, Middle East and Africa @ (June 2014 - March 2017)
- Senior Site Leader - Dublin, AWS Support @ (November 2013 - June 2014)
- Director , Service Operations, Group Technology @ (February 2013 - November 2013)
- Director , Service Management, Group Technology @ (March 2010 - February 2013)
- General Manager , eircom net @ (September 2009 - March 2010)
- General Manager , Data Centre Services @ (November 2008 - September 2009)
- Head of Customer Service @ (July 2005 - November 2008)
- Head of Operations and Delivery @ (June 2000 - June 2005)
- Head of Midrange Systems Support @ (September 1997 - June 2000)
- Business Development Executive @ (April 1996 - September 1997)
- Systems Engineer and Product Specialist and Account Manager @ (July 1986 - April 1996)
Declan Ivory Education
- Griffith College Dublin 1990-1991
- University College Dublin
Bachelor Of Engineering (Electronics Engineering)
1982-1986 - Presentation College 1977-1982
Declan Ivory Skills
- Operations Management
- Financial Management
- IT Service Management
- People Management
- Solution Selling
- Supplier Management
- Contract Negotiation
- IT Strategy
- Business Strategy
- Organisation Change
- Hardware
- Data Center
- ITIL
- IT architectures
- ISO 27001
- Service Management
- Management
- Enterprise Software
- Telecommunications
- Managed Services
- VoIP
- WAN
- Managerial Finance
- Computer Architecture
- Team Leadership
- Project Delivery
- Program Management
- Vendor Management
- Supply Management
- Product Management
- Leadership
- Service Delivery
- Outsourcing
- Cloud Computing
- IT Management
- Business Development
- Pre-sales
- IT Operations
- Amazon Web Services (AWS)
- Customer Support
- AI Agent
- AI Driven Leader
- Artificial Intelligence (AI)
- Conversational AI
- Customer Experience Management
- Customer Service
- Customer Service Management
- Customer Success
- Generative AI
- Operational Excellence
- Strategy
- Thought Leadership
- Project Management
- Microsoft Excel
- Support
- Trade Compliance
- EMEA
- Pre Sales
- Amazon Web Services Aws
- Compliance
- Amazon Web Services
Declan Ivory Summary
- Declan Ivory, based in Ireland, is currently a VP Customer Support at Intercom. Declan Ivory brings experience from previous roles at Google, Tableau Software and Amazon Web Services (AWS). Declan Ivory holds a 1990 - 1991 Griffith College Dublin. With a robust skill set that includes Operations Management, Financial Management, IT Service Management, People Management, Solution Selling and more. Declan Ivory has 3 emails and 2 mobile phone numbers on RocketReach.
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