Declan Cunningham Email

Service Excellence Consultant IC6 @ Oracle

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Declan Cunningham Location

Galway, IE

Declan Cunningham Work

Service Excellence Consultant IC6 @ (April 2024 - Present)
CX Sales and B2B Service Support Lead @ (March 2020 - April 2024)
Product Development CX Cloud CoE, Strategic Implementation Advisor @ (December 2015 - March 2020)
Senior Principal Fusion CRM Support Engineer @ (March 2006 - December 2015)
Senior Siebel Technical Support Engineer @ (November 2000 - March 2006)
Senior Systems Engineer SMTS @ (June 1997 - November 2000)
Senior Unix System Administrator and DBA (October 1996 - June 1997)
Senior Analyst Programmer (June 1995 - October 1996)
Programmer Analyst @ Openware (June 1993 - June 1995)

Declan Cunningham Education

Griffith College Dublin
B.Sc. (Hons) (Computing Science - Awarded by the University of Ulster)
1994-1996
Dundalk Institute of Technology
National Diploma (Computing)
1990-1993

Declan Cunningham Skills

Account Management
Analytical Skills
Application Support
Attention to Detail
Business Analysis
Business Insights
Business Process Improvement
Business Relationship Management
Business Requirements
Business Reviews
Business Transformation
CSM
Change Management
Cloud Computing
Communication
Computer Science
Corrective Actions
Creative Problem Solving
Customer Engagement
Customer Experience
Customer Facing Roles
Customer Interaction
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Success
Customer Support
Dashboards
De-escalation
E-Commerce
Emotional Intelligence
English
Escalation Resolution
Escalations Management
Executive Level Management
Feedback Management
ITIL
Identifying Issues
Incident Management
Information and Communications Technology (ICT)
Jira
Key Performance Indicators
Knowledge Management
Leadership
Linux
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Onboarding
Operational Excellence
Oracle B2B Service
Oracle Cloud
Oracle Database
Oracle Sales Cloud
PRINCE2
Phone Etiquette
Pivot Tables
Presentation Skills
Presentations
Problem Solving
Product Adoption
Program Management
Project Management
Project Plans
Records Management
Relationship Building
Resolving Issues
Root Cause Analysis
SOAP
Skilled Multi-tasker
Software Implementation
Software Support
Software as a Service (SaaS)
Solution Architecture
Stakeholder Management
Strategic Accounts
Strategic Consulting
Strategic Relationships
Strategic Thinking
Systems Analysis
TAM
Teamwork
Technical Discussions
Technical Proficiency
Technical Requirements
Technical Support
Technical Writing
Thinking Skills
Time Management
Timelines
Training
Troubleshooting
User Acceptance Testing
Value Realization
Voice of the Customer
Web Services
Workload Prioritization
Written Communication
XML
Oracle
SaaS
Cloud Applications
Oracle Fusion CRM
Unix
Siebel
Weblogic
SOA
Software Development
Oracle Fusion Applications
JDeveloper
Oracle SOA Suite
Siebel Applications
Java
Oracle ADF
Oracle WebLogic Server
J2EE
Unix Administration
Linux server administration
LDAP
Active Directory
Web Servers
Oracle Identity Manager
Integration
Oracle HTTP Server
HP-UX
Oracle SQL
System Administration
Virtualization
Web Applications
Outlook
Microsoft SQL Server
Performance Tuning
Java Enterprise Edition
Databases
Websphere
Solaris
EAI
OFA
Enterprise Architecture
Oracle Support
Service-Oriented Architecture (SOA)
Development
Customer Relationship Management Crm
Technical Support Engineer
Sales
Software As A Service Saas
Service Oriented Architecture Soa
Hp Ux
Software
Support
Product Development
DBMS
Software as a Service
Service Oriented Architecture
Customer Relationship Management

Declan Cunningham Summary

Declan Cunningham, based in Galway, IE, is currently a Service Excellence Consultant IC6 at Oracle. Declan Cunningham brings experience from previous roles at Oracle. Declan Cunningham holds a 1994 - 1996 B.Sc. (Hons) in Computing Science - Awarded by the University of Ulster @ Griffith College Dublin. With a robust skill set that includes Account Management, Analytical Skills, Application Support, Attention to Detail, Business Analysis and more. Declan Cunningham has 2 emails on RocketReach.