Dean Vukovic Email

IT Level 2 Support Service Desk Analyst @ NEC Australia

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Dean Vukovic Location

Adelaide, SA, AU

Dean Vukovic Work

IT Level 2 Support Service Desk Analyst @ (June 2024 - Present)
ICT Desktop Support Technician @ (December 2023 - April 2024)
Information Technology Support @ NORMET ASIA PACIFIC PTY. LTD. (August 2023 - December 2023)
Information Technology Support Analyst Level 2 @ (March 2023 - September 2023)
Information Technology Desktop Support Engineer L2 @ (April 2022 - March 2023)
IT Consultant-Infrastructure and Security Services @ Chamonix IT (September 2021 - March 2022)
IT Technical Support and Application Support @ (April 2021 - September 2021)
IT EUC Onsite System Engineer @ (October 2020 - March 2021)
Desktop Support Analyst @ (September 2020 - October 2020)
Information Technology Support Engineer @ (August 2020 - September 2020)
IT End User Support @ Department for Energy and Mining, South Australia (June 2020 - July 2020)
IT Site Services Engineer L2-L3 @ (February 2020 - May 2020)
ICT Support L2 Technician @ (October 2019 - December 2019)
IT Service Desk Technician @ (June 2019 - August 2019)
ICT Desktop Support Analyst @ (April 2019 - June 2019)
Information Technology System Support @ (January 2019 - March 2019)
Information Technology Help Desk Support Engineer L1-L2 @ (March 2018 - January 2019)
IT Support @ (January 2018 - March 2018)
Technical Support Specialist @ (April 2016 - December 2017)
Information Technology Help Desk Support Analyst @ (January 2013 - December 2013)
IT L2 Support Engineer and System Admin @ (December 2011 - December 2012)
IT Mobile Computer Technician @ Self Employed (January 2007 - November 2011)
IT Field Engineer and System Administrator and Team Leader @ (April 2005 - June 2006)

Dean Vukovic Education

Australian Cyber Security Centre
Priviledged User Training-Cyber security Awareness
2022-2022
TAFE SA
Diploma of IT-Networking (Information Technology)
TAFE SA
Certificate IV of IT-Networking (Information Technology)
TAFE SA
Certificate III of IT of System Admin (Information Technology)
Workright Australia
IT Computer Technician-Traineeship (Information Technology)

Dean Vukovic Skills

ZENworks Control Centre| DCP Mobile Phones Admin & Ivanti Secure Access Client VPN
Acronis Cyber Backup-Data Backup and Recovery
Activate Telstra eSIMS/SIMS Cards by Barcode on Dell 7440-7430/Surfaces 7+ Pro Devices
Active Directory| Onboard and Offboard Users & AD Attribute Editor
Allocate Intune Devices to Users & Enrol Windows 10 Computers to Intune
Always On VPN & Quick Assist remote control
Apple Mac PCs and Webroot Antivirus
Asset Management with Excel and Map Network Drives
Assign Office 365 E3 and E5 Licenses to Users by Script & via M365 Admin Center
Azure Storage Explorer & The HIPS Knowledge Portal
Azure Virtual Machines & Microsoft Defender for Office 365
BMC Helix ITSM (former Remedy)
Backup and Restore Files
Bit Locker/Jump Servers/Microsoft One Drive & Secret Server
Cisco AnyConnect VPN and Symantec VIP
Cisco Secure Email and Web Manager
Computer Management and Monitor Alerts
ConnectWise Ticketing Tool
Create Shared Mailboxes and Distribution Lists Manually by Exchange and via Scripts
Create and Update IT Instructions
Deal with and Support Elected Members and Council Meetings
Delete Unused Devices from Workspace ONE UEM
Dell 7440/7430/5430/5420/5410/5400 Laptops--Surfaces Pro 5/7+ & Dell WD19 Docks
Deploy Software Packages by Active Directory
Deploy Software Packages with Intune & Work via Splunk Enterprise Dashboard
Do Stock Take/Ship Items and Order Stuff
Druva inSync Data Protection Tool
Forti Client VPN
Forti Token Mobile
FortiClient Endpoint Management Server (EMS)
Give Access to Network and Label Printers within AD
HP Open View Service Center Ticketing & HP Configuration Management
HPE Aruba Networking Central
Halo Service Desk
Hyper-V & VMWare Workstation
Install/Upgrade/Solve/Troubleshoot HP-Dell-Lenovo Desktop PCs and Toshiba-Dell-Lenovo Laptops
Intune Remote Help
Jabra Evolve2 65 /Jabra Evolve 65 Bluetooth Headsets/ & Jabra Direct
Jamf Pro
Lenovo System Update and Lenovo-Dell HP Docking Stations and Monitors
Live Pro Knowledgebase & Active Directory Administrative Center
Log Warranty Calls for Desktop PCs/Network & Label Printers, Laptops and Surfaces
Logic Monitor-Infrastructure Monitoring & Azure Logic Apps
Make and Edit Contact Lists with PowerShell Script
Manage Androids & Apple iPhones Mobiles and Tablets
Manage Engine Service Desk Plus & Sync Azure AD with PowerShell
Microsoft 365 Admin Center
Microsoft Authenticator & Okta Verify MFA
Microsoft Endpoint Configuration Manager
Microsoft Endpoint Configuration Manager & Software Center
Microsoft Entra ID
Microsoft Event Viewer
Microsoft Exchange
Microsoft Exchange Online & Exchange 2016 On Premise
Microsoft Intune
Microsoft Intune-Endpoint Management
Microsoft Teams Admin Center
Microsoft Teams| YSoft SafeQ & Server 2008-Server 2012
Microsoft Windows 10
Microsoft Windows 11
Migrate Mailboxes to Exchange Online and Work with Dell Command Update
Mobile Iron and Liquid Files
Norton and Mcafee AntiVirus
Okta Administrator Console
PDQ Deploy and Lan Sweeper
Patch Network Cables at Server Rooms
PowerShell ISE / PowerShell and Command Prompt
Print and Terminal Servers
Problem Solving
Provide Local Administrator Rights to Specific Users
Re-Enroll Computer Devices to Workspace ONE UEM via Script which Dropped Out
SCCM Remote Control Viewer & HP G11/G10/G9/G8/G7/G6 Laptops
Service Now ticketing system & SNOW Knowledgebase
SharePoint Admin Center & Crestron AV Systems
Support & Deal with Executive Directors/Directors/Assistant Directors/Executive Assistants/Ministers
Sync Intune Devices Locally & work with Company Portal
Team Viewer/VNC Viewer remote access & Interact with External Vendors
Troubleshoot Software and Hardware Issues
Upgrade RAM and Hard Drives on PCs and Laptops
Upgrade Windows 11 on Windows 10 Systems
Versa SRS Ticketing and DameWare Mini Remote Control
Windows Laps & SAP Business Client
Work on Windows 10 & Office 2016-365 Migration Projects
Work on and Support Projects as Windows 10 Upgrade to 22H2- 21H1/MFA-MS Authenticator & VPN
Work with Scripts and Edit Them
Workspace ONE UEM and Workspace ONE Intelligent Hub
Yubico Yubi Key Security Keys USBs MFA & work within Domain Controller

Dean Vukovic Summary

Dean Vukovic, based in Adelaide, SA, AU, is currently a IT Level 2 Support Service Desk Analyst at NEC Australia. Dean Vukovic brings experience from previous roles at Department for Child Protection, South Australia, NORMET ASIA PACIFIC PTY. LTD. and Aged Care Quality and Safety Commission. Dean Vukovic holds a 2022 - 2022 Priviledged User Training-Cyber security Awareness @ Australian Cyber Security Centre. With a robust skill set that includes ZENworks Control Centre| DCP Mobile Phones Admin & Ivanti Secure Access Client VPN , Acronis Cyber Backup-Data Backup and Recovery, Activate Telstra eSIMS/SIMS Cards by Barcode on Dell 7440-7430/Surfaces 7+ Pro Devices, Active Directory| Onboard and Offboard Users & AD Attribute Editor, Allocate Intune Devices to Users & Enrol Windows 10 Computers to Intune and more. Dean Vukovic has 1 emails on RocketReach.