2025 -now Senior Success Leader - Client Onboarding and Experience Team @
2021 -2024 Global Transformation Portfolio Director (Corp Functions). Business Excellence and Transformation @
2018 -2021 Transformation Director, Property and Asset Management UK @
2017 -2018 Customer Management Solution Director @
2015 -2017 Director (Management Consultancy) @
2014 -2015 Transformation Director @
2011 -2014 Managing Consultant @
2009 -2011 Head of Customer Service Delivery @
2005 -2011 Programme Delivery Manager - Customer First Programme @
1992 -2005 13 years within Utilities, various roles - Manager - Channel and Exceptions (final role) @
Dawn Flook Education
Business Management & Financial Management Degree - Cheltenham University College
MSP Practioner
MSP Practioner
Dawn Flook Skills
Business Transformation
Stakeholder Management
Project Delivery
Business Process Improvement
Public Sector
Benefits Realisation
Change Management
Governance
Management
Program Management
Operations Management
Strategy
Customer Experience
Stakeholder Engagement
Performance Management
Service Delivery
Process Improvement
Outsourcing
Business Case
Leadership
CRM
Project Portfolio Management
Performance Improvement
Business Process
Programme Delivery
Consulting
Contact Centers
Sales
Government
Management Consulting
Microsoft Office
Microsoft Word
Real Estate
Java
SQL
Project Management
Direct Marketing
Multi Channel Retail
Publications
Public Speaking
Paper Purchasing
Proofreading
B2b
Pre Press
Account Management
Trade Shows
Negotiation
Advertising
Integrated Marketing
Operations
Pre Press Experience
Marketing
New Business Development
Catalogs
Flex
Direct Mail
QuarkXPress
Creative Direction
Press Checks
Multi Channel Marketing
Print Management
Email Marketing
Ep
Pharmacy
Copywriting
Keys
Dawn Flook Summary
Dawn Flook, based in England, United Kingdom, is currently a Senior Success Leader - Client Onboarding and Experience Team at JLL. Dawn Flook brings experience from previous roles at JLL and Capita. Dawn Flook holds a MSP Practioner @ Business Management & Financial Management Degree - Cheltenham University College. With a robust skill set that includes Business Transformation, Stakeholder Management, Project Delivery, Business Process Improvement, Public Sector and more. Dawn Flook has 3 emails and 1 mobile phone numbers on RocketReach.
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