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David Usher Location
Valrico, FL, US
David Usher Work
Director of Revenue Operations @ (October 2022 - Present)
Offline Customer Support Operations Support Director @ (April 2019 - August 2022)
Learning and Development Project Director @ (June 2018 - April 2019)
Director Of Operational Readiness @ (May 2016 - June 2018)
Care Director, Customer Experience and Process Management @ Bright House Networks (January 2013 - May 2016)
Customer Care Director @ Bright House Networks (May 1998 - January 2013)
David Usher Education
Satellite High, University of South Florida, Florida Eastern State College, Hillsborough Community College, and DeVry University
Business Administration and Management (General)
1995-2004
David Usher Skills
Case Management
Cross-functional Coordination
Change Management
Gap Analysis
Creative Problem Solving
Critical Thinking
Problem Solving
Data Analysis
Quality Assurance
Call Centers
Telecommunications
Process Improvement
VoIP
Customer Satisfaction
Customer Experience
Customer Retention
Vendor Management
Call Center
Troubleshooting
IP
Project Management
Microsoft Office
Wireless
Customer Service
Account Management
Team Leadership
Technical Support
Cisco Technologies
Avaya
Workforce Management
Broadband
Contact Centers
Marketing
Social Media Marketing
Access
Avaya Technologies
Leadership
Management
Outsourcing
Salesforce.com
Team Building
Networking
Training
Knowledge Management
Voice over IP (VoIP)
Business Process Improvement
Business Analysis
Cisco Systems Products
Strategic Planning
User Interface Design
Voice Over Ip Voip
Hospitals
Social Media
Voice Over Ip
David Usher Summary
David Usher, based in Valrico, FL, US, is currently a Director of Revenue Operations at PlanSource. David Usher brings experience from previous roles at Charter Communications and Bright House Networks. David Usher holds a 1995 - 2004 Business Administration and Management in General @ Satellite High, University of South Florida, Florida Eastern State College, Hillsborough Community College, and DeVry University. With a robust skill set that includes Case Management, Cross-functional Coordination, Change Management, Gap Analysis, Creative Problem Solving and more. David Usher has 2 emails and 1 mobile phone numbers on RocketReach.
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