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David Usher Location
Valrico, FL, US
David Usher Work
2022 -now Director of Revenue Operations @
2019 -2022 Offline Customer Support Operations Support Director @
2018 -2019 Learning and Development Project Director @
2016 -2018 Director Of Operational Readiness @
2013 -2016 Care Director, Customer Experience and Process Management @ Bright House Networks
1998 -2013 Customer Care Director @ Bright House Networks
David Usher Education
Satellite High, University of South Florida, Florida Eastern State College, Hillsborough Community College, and DeVry University
(Business Administration and Management, General)
1995-2004
David Usher Skills
Case Management
Cross-functional Coordination
Change Management
Gap Analysis
Creative Problem Solving
Critical Thinking
Problem Solving
Data Analysis
Quality Assurance
Call Centers
Telecommunications
Process Improvement
VoIP
Customer Satisfaction
Customer Experience
Customer Retention
Vendor Management
Call Center
Troubleshooting
IP
Project Management
Microsoft Office
Wireless
Customer Service
Account Management
Team Leadership
Technical Support
Cisco Technologies
Avaya
Workforce Management
Broadband
Contact Centers
Marketing
Social Media Marketing
Access
Avaya Technologies
Leadership
Management
Outsourcing
Salesforce.com
Team Building
Networking
Training
Knowledge Management
Voice over IP (VoIP)
Business Process Improvement
Business Analysis
Cisco Systems Products
Strategic Planning
User Interface Design
Voice Over Ip Voip
Hospitals
Social Media
Voice Over Ip
David Usher Summary
David Usher, based in Valrico, FL, US, is currently a Director of Revenue Operations at PlanSource. David Usher brings experience from previous roles at Charter Communications and Bright House Networks. David Usher holds a 1995 - 2004 Satellite High, University of South Florida, Florida Eastern State College, Hillsborough Community College, and DeVry University. With a robust skill set that includes Case Management, Cross-functional Coordination, Change Management, Gap Analysis, Creative Problem Solving and more. David Usher has 2 emails and 1 mobile phone numbers on RocketReach.
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