Manager - Client Support (SaaS) @ (January 2021 - December 2023)
EDI Manager - Customer Service @ (May 2018 - June 2020)
Senior Analyst - Customer Service Operations Vendor Support @ (April 2014 - February 2018)
Customer Care Supervisor @ (April 2013 - April 2014)
Analyst - Resource Management @ (August 2010 - April 2014)
Data Tech Coordinator @ (August 2008 - August 2010)
Customer Service Representative @ (November 2007 - August 2008)
David Patten Education
Bellevue University
Bachelor's degree (Call Center Operations Management)
2012-2014
Volunteer State Community College
Associate of Science (A.S.) (Psychology)
1999-2003
David Patten Skills
Account Management
Analytics
Business Relationship Management
Call Centers
Cellular Communications
Coaching
Cross-functional Team Leadership
Customer Experience
Customer Interaction
Customer Loyalty
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Support
LTE
Leadership
Management
Metrics Reporting
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Mobile Devices
Net Promoter Score
Partner Relationship Management
Problem Solving
Process Improvement
Project Management
Sales Management
Salesforce.com
Software as a Service (SaaS)
Team Building
Team Leadership
Technical Support
Telecommunications
Training
Troubleshooting
Vendor Management
Wireless
David Patten Summary
David Patten, based in Colorado Springs, CO, US, is currently a Client Success and Inside Sales Supervisor at Underline. David Patten brings experience from previous roles at Paycor, Optum and Verizon Wireless. David Patten holds a 2012 - 2014 Bachelor's degree in Call Center Operations Management @ Bellevue University. With a robust skill set that includes Account Management, Analytics, Business Relationship Management, Call Centers, Cellular Communications and more. David Patten has 3 emails and 1 mobile phone numbers on RocketReach.
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