David Kraus Email & Phone Number
Contact Center Director of Sales and Service, Senior Vice President @ Citizens (Past)
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David Kraus Location
- New York, United States
David Kraus Work
- 2016 - 2023 Contact Center Director of Sales and Service, Senior Vice President @
- 2014 - 2016 Contact Center Quality and Vendor Partner Senior Manager (Senior Vice President) @
- 2011 - 2014 Head of Contact Centers @
- 2006 - 2011 Consumer and Specialty Call Center Division Manager @
- 2005 - 2006 Contact Center Director and First Vice President @
- 2001 - 2005 General and Specialized Customer Service Department Manager @
- 1999 - 2001 Senior Business Organization Structure and Efficiency Advisor @
- 1994 - 2000 Vice President Branch Manager @
- 1990 - 1994 Small Business Development Officer @
David Kraus Education
- Niagara University
Master of Business Administration (MBA)
- Niagara University
David Kraus Skills
- Vendor Management
- Problem Solving
- Customer Experience Management
- Teamwork
- Goal-oriented individual with strong leadership capabilities
- Customer Service Management
- Sales Management
- Project Management
- Strategic Planning
- Internal Communications
- Analytical Skills
- Cross-functional Collaborations
- Operations Management
- People Skills
- Performance Management
- Sales
- Call Centers
- Financial Analysis
- Customer Service
- Relationship Management
- CRM
- Leadership
- Finance
- Loans
- Process Improvement
- Management
- Customer Relationship Management (CRM)
- Contact Centers
- Customer Relationship Management Crm
- Goal Oriented Individual With Strong Leadership Capabilities
- Goal Oriented
- Cross Functional Collaborations
- Cross Functional
- Customer Relationship Management
David Kraus Summary
- David Kraus, based in New York, United States, was previously a Contact Center Director of Sales and Service, Senior Vice President at Citizens Bank. David Kraus brings experience from previous roles at KeyBank and HSBC. David Kraus holds a Master of Business Administration (MBA) @ Niagara University. With a robust skill set that includes Vendor Management, Problem Solving, Customer Experience Management, Teamwork, Goal-oriented individual with strong leadership capabilities and more. David Kraus has 1 emails and 1 mobile phone numbers on RocketReach.
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