Senior Workforce Management Analyst @ Vangent, Inc. (October 2009 - October 2010)
Workforce Management Analyst @ (August 2006 - October 2009)
Operations Analyst @ Convergys (September 2003 - August 2006)
David Kendall Education
Eagle Gate College
Associates (Pharmacy Technician)
2007-2009
David Kendall Skills
Workforce Management
SQL
Microsoft Excel
Call Centers
Contact Centers
Pivot Tables
Database Administration
Forecasting
Technical Support
Process Improvement
Customer Experience
Call Center
Telecommunications
Vendor Management
Customer Satisfaction
Outsourcing
Avaya
Access
Enterprise Software
Avaya Products
Customer Service
Training
Call Routing
IEX
Team Leadership
Blue Pumpkin
Query Writing
David Kendall Summary
David Kendall, based in West Jordan, UT, US, is currently a Sr WFM Consultant at SPAR Solutions. David Kendall brings experience from previous roles at Progrexion, inContact, C3 Connect and Vangent, Inc.. David Kendall holds a 2007 - 2009 Associates in Pharmacy Technician @ Eagle Gate College. With a robust skill set that includes Workforce Management, SQL, Microsoft Excel, Call Centers, Contact Centers and more. David Kendall has 3 emails and 2 mobile phone numbers on RocketReach.
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