2015 -2018 Business Analyst - Loyalty and Marketing @
2014 -2015 Business Analyst - .com Development @
2013 -2014 Business Analyst - MultiChannel Re-platforming Project @
2012 -2013 Service Desk Manager - MultiChannel Environments @
2010 -2012 Service Desk Manager - Stores and MultiChannel @
2009 -2010 Senior Operations Analyst @
2002 -2009 Operations Analyst @
David Gillard Education
Uxbridge College
HND (Business Management)
1999-2001
Bishop Ramsey
2 A-Levels, 2 A/S Levels, 10 GCSEs (including Maths and English A Grade)
1992-1999
David Gillard Skills
Stakeholder Management
Requirements Analysis
Service Desk
ITIL
ITIL Process
Incident Management
Business Analysis
Team Management
IT Operations
ITIL Process Implementation
Business Process
ITIL Implementation
Change Management
Sla
Service Management
Business Process Improvement
Requirements Gathering
Management
Project Management
Business Process Mapping
ITIL v3 Foundations Certified
Service Delivery
Non Functional Requirements
Problem Management
IT Management
Project Delivery
IT Service Management
David Gillard Summary
David Gillard, based in London, England, GB, is currently a Product Manager - M and S.com at Marks and Spencer. David Gillard brings experience from previous roles at Marks and Spencer. David Gillard holds a 1999 - 2001 HND in Business Management @ Uxbridge College. With a robust skill set that includes Stakeholder Management, Requirements Analysis, Service Desk, ITIL, ITIL Process and more. David Gillard has 2 emails and 1 mobile phone numbers on RocketReach.
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