David Britto Email & Phone Number
Customer Operations Manager @ Microsoft
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David Britto Location
- Costa Rica
David Britto Work
- Customer Operations Manager @ (December 2025 - Present)
- Escalation Engineer @ (September 2025 - December 2025)
- Partner Technical Advisor (PTA) @ (November 2022 - October 2025)
- Support Engineer @ (January 2016 - October 2022)
- Support Engineer @ (August 2014 - January 2016)
- Customer Relations Officer @ (May 2013 - February 2014)
- Service Desk Engineer @ (August 2011 - August 2013)
- Technical and Customer Support Engineer @ (November 2008 - October 2010)
David Britto Education
- THE AMERICAN COLLEGE
Bachelor of Science (BSc) (Computer Science)
2005-2008
David Britto Skills
- AI Literacy
- AI Productivity
- AI Prompting
- AI for Business
- AI for Business Analysis
- Account Management
- Agile Execution
- Artificial Intelligence (AI)
- Azure
- Azure Subscription Management
- BMC Remedy
- Billing Process
- Business Operations
- Business Process Improvement
- Cloud Computing
- Complex Case Management & Escalation
- Computer Ethics
- Cross-Team Collaboration & Stakeholder Management
- Cross-functional Collaboration & Knowledge Sharing
- Cross-functional Collaborations
- Cross-functional Coordination
- Cross-team Collaboration
- Customer & Partner Relationship Management
- Customer Escalation Management
- Customer Obsession & Communication
- Customer Relationship Management
- Customer Relationship Management (CRM)
- Customer Success
- Data Analysis
- Enterprise Agreement (EA) Support
- Enterprise Agreements
- Escalations Management
- Generative AI
- Generative AI Tools
- High-Severity Escalation Management
- IT Service Management
- ITIL v3 Foundations Certified
- Incident Management
- Knowledge Management
- Knowledge Sharing
- Leadership & Mentorship
- Mentorship & Knowledge Sharing
- Microsoft 365
- Microsoft Azure
- Microsoft Copilot
- Microsoft Excel
- Microsoft Office 2007
- Microsoft Outlook
- Microsoft SQL Server
- Microsoft Teams
- Microsoft Word
- Network Connectivity
- Office 365
- Operational Excellence
- Operational Excellence & Case Management
- Operations Management
- Order Processing
- Performance Monitoring
- Printers
- Problem Solving
- Process Improvement & Knowledge Sharing
- Product & Service Optimization
- Productivity Improvement
- Project Management
- Prompt Engineering
- Responsible AI
- Stakeholder Engagement
- Storage
- Subscription Management
- Team Mentoring
- Technical Mentorship & Readiness
- Technical Support
- Technical Troubleshooting & Diagnostics
- Virtual Machines
- Windows
David Britto Summary
- David Britto, based in Costa Rica, is currently a Customer Operations Manager at Microsoft. David Britto brings experience from previous roles at Microsoft. David Britto holds a 2005 - 2008 Bachelor of Science (BSc) in Computer Science @ THE AMERICAN COLLEGE. With a robust skill set that includes AI Literacy, AI Productivity, AI Prompting, AI for Business, AI for Business Analysis and more. David Britto has 1 emails and 1 mobile phone numbers on RocketReach.
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