2019 -2021 Vice President Customer Experience Transformation @
2016 -2019 Vice President Customer Support @
2014 -2016 Sr. Director Customer Support @
2013 -2014 Vice President Operational Excellence @
2012 -2013 Director Customer Support @
2010 -2012 Manager, Software and Support @
2006 -2010 Software Design @
2005 -2009 Owner @ M2E Softworks
2000 -2006 Software Design II @
Dave Seaton Education
Harvard Business School Executive Education
Transforming Customer Experiences
2019
Oklahoma State University
Bachelor’s Degree (Computer Science)
1996-1999
Dave Seaton Skills
Customer Journey Mapping
Customer Experience
Artificial Intelligence (AI)
Customer Support
Leadership
SaaS
Sales
Business Strategy
Lean Six Sigma
Operations Management
Lean Management
Business Process Improvement
Strategic Planning
Change Management
Operational Excellence
Consulting
Contact Centers
Customer Relationship Management (CRM)
Strategy
Project Management
Customer Satisfaction
Customer Retention
Customer Insight
Customer Loyalty
Customer Success
Experience Design
Software as a Service (SaaS)
Customer Service
Organizational Leadership
Client Services
Leadership Development
Management
Emotional Intelligence
Cross-functional Team Leadership
Coaching
Problem Solving
Thought Leadership
Communication
Public Speaking
Customer Service Management
Voice of the Customer
Process Improvement
Customer Experience Transformation
Coaching & Mentoring
Digital Transformation
Customer Experience Management
Customer Surveys
Healthcare
Healthcare Information Technology (HIT)
Product Support
Web Applications
Databases
Net
C#
Lean Process Improvement
T Sql
SQL
Software Development
Integration
Agile Project Management
Healthcare Information Technology
SOA
Web Development
XML
SDLC
Agile Methodologies
HIPAA
Business Development
Software Project Management
Data Management
Photoshop
Visual Studio
Scrum
Software Engineering
Lean Thinking
Business Analysis
Lean Operations
ASP.NET
Enterprise Architecture
Customer Relationship Management Crm
Team Building
ITIL
Business Process Re Engineering
Revenue Cycle Management
Cross Functional Team Leadership
Coaching and Mentoring
Computer Science
Customer Relationship Management
.NET
Dave Seaton Summary
Dave Seaton, based in Colorado Springs, CO, US, is currently a Founder and Community Host at Chicken Dinner Club. Dave Seaton brings experience from previous roles at Seaton CX, CX on the ROCKS Collective and nThrive. Dave Seaton holds a Transforming Customer Experiences @ Harvard Business School Executive Education. With a robust skill set that includes Customer Journey Mapping, Customer Experience, Artificial Intelligence (AI), Customer Support, Leadership and more. Dave Seaton has 2 emails and 2 mobile phone numbers on RocketReach.
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