Dave Franklin Email & Phone Number
Director of Escalations @ Okta
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Dave Franklin Location
- Ridgefield, WA, US
Dave Franklin Work
- Director of Escalations @ (March 2023 - Present)
- Senior Manager, Escalations @ (September 2022 - March 2023)
- Technical Support Manager @ (April 2021 - September 2022)
- Senior Technical Support Manager @ (December 2017 - March 2021)
- GSC Escalation Manager @ (March 2015 - December 2017)
- Support Escalation Engineer @ (April 2011 - March 2015)
- Techincal Resource Analyst @ (May 2008 - April 2011)
- Site Support Technician @ (August 2004 - June 2008)
- Client Services Specialist @ (January 2004 - April 2004)
Dave Franklin Skills
- Business Process Improvement
- Cloud Computing
- Communication
- Computer Hardware
- Critical Situation Management
- Customer Escalation Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Support
- Data Center
- Enterprise Architecture
- Enterprise Software
- Enterprise Storage
- Escalation
- Escalation Process
- Escalation Resolution
- Escalations Management
- IT Management
- ITIL
- Incident Management
- Incident Response
- Integration
- Key Performance Indicators
- Leadership
- Management
- Microsoft Office
- NAS
- Network-Attached Storage (NAS)
- Pre-sales
- Problem Solving
- Program Management
- SAN
- Servers
- Service Improvement
- Storage
- Storage Virtualization
- Team Building
- Team Leadership
- Technical Support
- Troubleshooting
- VMware
- Virtualization
- Windows Server
Dave Franklin Summary
- Dave Franklin, based in Ridgefield, WA, US, is currently a Director of Escalations at Okta. Dave Franklin brings experience from previous roles at Okta and Hitachi Vantara. With a robust skill set that includes Business Process Improvement, Cloud Computing, Communication, Computer Hardware, Critical Situation Management and more. Dave Franklin has 3 emails and 2 mobile phone numbers on RocketReach.
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