Datapoint Technology Stack

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Microsoft Visio is a diagramming, process modeling & data visualization solution which enables communication of complex information through data-linked diagrams.

Review Board is an open source, web-based code and document review tool built to help companies, open source projects, and other organizations keep their quality high and their bug count low.

Adobe Marketing Cloud provides comprehensive set of digital marketing solutions for all of your marketing needs.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

Genesys Outbound provides an innovative and tightly integrated outbound dialing solution that maximizes agent utilization and reduces call abandonments, enabling you to efficiently connect live contacts with contact center agents to improve campaign results.

Maintel is a cloud and managed communication service provider helping customers for better experience and securely access the applications and data.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

COBOL (Common Business-Oriented Language) is a computer programming language designed for use in business, finance, and administrative systems and widely used in applications deployed on mainframe computers, such as large-scale batch and transaction processing jobs.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT License. Web analysis indicates that it is the most widely deployed JavaScript library by a large margin.

MATLAB is the easiest and most productive software environment for engineers and scientists.

The Apache HTTP Server is a powerful and flexible HTTP/1.1 compliant web server.

Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in sup...

Dell EMC Hardware is a data management solutions and storage software suite designed for cloud environments. These products enable users to store, manage, protect, and analyze data in a multi-cloud environment, optimize IT infrastructure including servers, storage, data protection, converged and hyper-converged solutions as well as securely deploy applications on a public cloud.

IBM AIX (Advanced Interactive eXecutive) is an enterprise-class UNIX operating system for the POWER processor architecture found in IBM Power Systems.

IBM i is an integrated operating environment with a reputation for robust architecture, exceptional security and business resilience.

IIS (Internet Information Services) is an extensible web server created by Microsoft for use with Windows NT family

NetApp offers hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation.

OpenResty is a full-fledged web application server by bundling the standard Nginx core

Aspect Unified IP is a unified, omni-channel customer service platform for managing interactions across email, chat, voice calls, SMS, social channels and more.

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Aura Contact Center (AACC) is an all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Avaya Gateways are the cabinets that hold Avaya cards to allow for traditional dial tone (POTs, DID trunks, T1, BRI, etc) and traditional endpoints like analog extensions and digital extension.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Avaya Proactive Contact is a outbound platform for creation and management of outbound and blended campaigns and customer communications.

Avaya Voice Portal is a Web based and speech enabled interactive voice response system that can accept both traditional DTMF touch tone inputs and prerecorded audio files for output, and VoiceXML2.0 compliant speech applications to guide callers through call flows.

Aspect EQ Workforce Management is an online solution for call center supervisors requiring accurate staff resource forecasting with remote self service access.

Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. It is designed for the true multi-media, multi-site environment, providing optimal schedules for multi-skilled agents who may handle customer interactions of different media types.

Create a high-performance and sustainable organization.

AutoCAD is computer-aided design (CAD) software that architects, engineers, and construction professionals rely on to create precise 2D and 3D drawings.

Avaya Aura is an enterprise collaboration software.

Micro Focus is a British multinational software and information technology business that provides software and consultancy.

Avaya Routers is a family of routing devices designed for networking professionals.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco VPN is the designs, manufactures, and sells internet protocol based networking and other products related to the communications and information technology industry worldwide.

IBM mainframes are high-performance computers with large amounts of memory and processors with capability to process billions of simple calculations and transactions in real time.

AVImark is a veterinary practice management software designed for veterinarian professionals and veterinary hospitals of all sizes that offers appointment booking, patient records, prescription plans, inventory management, purchase order management, patient reminders, veterinary diagnostics and treatment management functionalities within one suite. It is available both in cloud-based and on-premise deployment options.

Experian is a global information services company, providing data and analytical tools to clients around the world.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based insights across all devices.

SAP Crystal Reports offers easy-to-use BI and reporting tool to design and deliver meaningful business reports.

SAP Crystal solutions include analytics and reporting software solutions for small and midsize businesses.

StatCounter is a web traffic analysis tool.

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

Later helps to plan, schedule, and manage content for Instagram.

Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Informatica delivers enterprise data integration and management software powering analytics for big data and cloud.

McAfee is a cyber security platform that primarily develops digital-security tools for personal computers , server devices and mobile devices.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Oracle Forms is a software product for creating screens that interact with an Oracle database.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Oracle Consulting offers services and methodologies designed to address technology needs ranging from strategic planning to enterprise system optimization.

Oracle Payroll is a rules-based payroll management system designed for enterprise organizations.

PwC focuses on audit and assurance, tax and consulting services.

SAP S/4HANA is the digital core that connects your enterprise with people, business networks, the internet of things, big data, and more.