Danielle McEvoy Email
Professional Services Consultant @ WorkTango Inc.
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Danielle McEvoy Location
- Vancouver, BC, CA
Danielle McEvoy Work
- Professional Services Consultant @ (July 2023 - Present)
- Professional Services Consultant @ (August 2013 - February 2024)
- Service Delivery Manager-US Contact Center Operations @ (November 2019 - October 2021)
- Program Project Manager @ (August 2016 - November 2019)
- Customer Service Team Manager (SSE Airtricity ) @ (November 2013 - October 2014)
- Training and Development Specialist @ (June 2010 - October 2014)
- Customer Service Representative (CSR) @ (September 2008 - September 2009)
- Team Manager PCRS Health Service Executive (HSE) @ (September 2009 - November 2013)
- waterford @
- Setting expectation, providing feedback and direction in 1.2.1 interactions o Ensure agents are fully operational on systems and work equipment used o Providing coaching, feedback and ensuring overall customer satisfaction as a result o Planning and organi @
- Customer Service Team Manager (Meteor and eMobile) @ (April 2010 - January 2012)
Danielle McEvoy Education
- South East Technological University 2014-2017
Danielle McEvoy Skills
- Call Centers
- Outsourcing
- Team Leadership
- Team Management
- Process Improvement
- Customer Satisfaction
- Customer Service
- Customer Experience
- Call Center
- Training
- Performance Management
- Cross Functional Team Leadership
- Training Delivery
- Coaching
- Windows
- Team Building
- Microsoft Excel
- Contact Centers
- Telecommunications
- Time Management
- Management
- Project Management
- Project Planning
- Microsoft Word
- Problem Solving
- Workforce Management
- Teamwork
- Telemarketing
- PowerPoint
- Communication Training
- Troubleshooting
- Leadership
- Strategic Planning
- Outlook Express
- Organization
- Highly detail oriented
- Real Time Monitoring
- Reports
- Avaya
- Service Delivery
- COPC Registered Coordinator
- Data Analysis
- Strategic Data Analysis
- Program Management
- Information Graphics
Danielle McEvoy Summary
- Danielle McEvoy, based in Vancouver, BC, CA, is currently a Professional Services Consultant at WorkTango Inc.. Danielle McEvoy brings experience from previous roles at RelateCare | Communicating Better Health and Rigneydolphin. Danielle McEvoy holds a 2014 - 2017 South East Technological University. With a robust skill set that includes Call Centers, Outsourcing, Team Leadership, Team Management, Process Improvement and more. Danielle McEvoy has 2 emails on RocketReach.
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