Head of Workforce Management, Quality Assurance and Standardization @ Atos
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Daniel Mańkiewicz Location
Bydgoszcz, PL
Daniel Mańkiewicz Work
2024 -
now Head of Workforce Management, Quality Assurance and Standardization @
2021 -
2024 Head of Workforce Management @
2021 -
2021 act. Head of Workforce Management @
2020 -
2021 Head of Operations Poland for Siemens First Account @
2017 -
2020 Head of Service Management Center Poland @
2015 -
2017 Head of Change Management and Process Owner in Service Management Center Poland @
2013 -
2015 Senior Process Manager and Change Manager @
2012 -
2013 Change Manager HP and Team Manager @ Stream Global Services
2011 -
2012 Change Manager HP @ Stream Global Services
2008 -
2011 Certified Team Manager @ Stream Global Services
2007 -
2008 Technical Mentor @ Stream Global Services
2006 -
2007 Technical Support Professional @ Stream Global Services
Daniel Mańkiewicz Education
University of Szczecin
Master's degree (Computer Science and Econometry)
2000
-
2005
Hochschule Wismar 2003
-
2004
Drugie Liceum Ogólnokształcące w Szczecinie
Daniel Mańkiewicz Skills
Change Management
Service Delivery
Team Management
BPO
Technical Support
Process Management
Management
IT Service Management
Performance Management
Customer Satisfaction
ITIL
Training
Team Leadership
Customer Service Operations
Very strong overall IT proficiency
Service Management
Process Improvement
Operations
Microsoft Office
Microsoft Word
Research
Daniel Mańkiewicz Summary
Daniel Mańkiewicz, based in Bydgoszcz, PL, is currently a Head of Workforce Management, Quality Assurance and Standardization at Atos. Daniel Mańkiewicz brings experience from previous roles at Atos. Daniel Mańkiewicz holds a 2000 - 2005 Master's degree in Computer Science and Econometry @ University of Szczecin. With a robust skill set that includes Change Management, Service Delivery, Team Management, BPO, Technical Support and more. Daniel Mańkiewicz has 2 emails and 1 mobile phone numbers on RocketReach.
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