Daniel Galan Email & Phone Number
WFM Manager @ Concentrix
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Daniel Galan Location
- El Salvador
Daniel Galan Work
- 2025 - now WFM Manager @
- 2024 - 2025 WFM Manager - USNS @
- 2023 - 2024 WFM Manager @
- 2019 - 2023 WFM Manager @
- 2016 - 2019 Workforce Management Global Supervisor @
- 2013 - 2016 Global Resource Planning Analyst @ Sykes Enterprises, Inc.
- 2012 - 2013 Operations Management Desk, Analyst @ Sykes Enterprises, Inc.
- 2011 - 2012 Operations Management Desk, Report Specialist @ Sykes Enterprises, Inc.
- 2010 - 2011 Operations Management Desk, Real Time Analyst @ Sykes Enterprises, Incorporated
- 2009 - 2010 Customer Service Representative @ Sykes Enterprises, Incorporated
Daniel Galan Education
- ISEADE - FEPADE
Diplomado en Gestión de Servicio al Cliente
2016 - 2016 - Universidad Don Bosco
Microsoft Excel Avanzado
2016 - 2016 - Universidad Francisco Gavidia, El Salvador
Licenciatura en Mercadotecnia y Publicidad
2008 - 2015
Daniel Galan Skills
- Microsoft Excel
- Metodologías ágiles
- Lean Six Sigma
- Trend Forecasting
- Statistical Data Analysis
- Customer Satisfaction
- Market Research
- Marketing Strategy
- Advertising
- Six Sigma
- Workforce Management
- Strategy
- Business Process Outsourcing (BPO)
- Business Strategy
- Product Innovation
- Customer Experience
- Microsoft Outlook
- Innovation Management
- Organizational Leadership
- Design Thinking
- Staffing Analysis
- Attention to detail
- "Can do" Attitude
- eWFM
- English
- IEX Total View
- IEX
Daniel Galan Summary
- Daniel Galan, based in El Salvador, is currently a WFM Manager at Concentrix. Daniel Galan brings experience from previous roles at Atento, Ubiquity and Teleperformance. Daniel Galan holds a 2016 - 2016 Diplomado en Gestión de Servicio al Cliente @ ISEADE - FEPADE. With a robust skill set that includes Microsoft Excel, Metodologías ágiles, Lean Six Sigma, Trend Forecasting, Statistical Data Analysis and more. Daniel Galan has 2 emails on RocketReach.
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