Daniel Firman Email
Senior Manager, Workforce Planning @ QBE Insurance
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Daniel Firman Location
- Sydney, NSW, AU
Daniel Firman Work
- 2025 -now Senior Manager, Workforce Planning @
- 2022 -2025 Manager, Workforce and Performance Planning @
- 2017 -2021 Workforce Planning Manager @
- 2014 -2017 Manager Forecasting and Scheduling @
- 2013 -2014 Workforce Scheduling Manager @
- 2010 -2013 Service Level Planning Manager @
- 2009 -2010 National Call and Resource Coordinator @
- 2007 -2009 Resource Planner @
Daniel Firman Education
- University of Sydney
Bachelor of Arts (B.A.) (Arts & Social work, with Honours in Indigenous Studies and Sociology)
1997-2000 - Caringbah Selective High School
Daniel Firman Skills
- Business Process Improvement
- Insurance
- Stakeholder Management
- General Insurance
- Call Centers
- Performance Management
- Customer Experience
- Change Management
- Call Center
- Business Analysis
- Contact Centers
- Culture Change
- Employee Engagement
- Leadership
- Process Improvement
- Relationship Management
- Project Delivery
- Training Delivery
- Coaching
- Risk Management
- Outsourcing
- Team Management
- Training
- Team Leadership
- Service Delivery
- Vendor Management
- Operations Management
- Management
- Recruiting
- Microsoft Excel
- Event Planning
- Public Speaking
- Microsoft Word
- Human Resources
- Employee Relations
- Business Process
Daniel Firman Summary
- Daniel Firman, based in Sydney, NSW, AU, is currently a Senior Manager, Workforce Planning at QBE Insurance. Daniel Firman brings experience from previous roles at QBE Insurance and IAG. Daniel Firman holds a 1997 - 2000 Bachelor of Arts (B.A.) in Arts & Social work, with Honours in Indigenous Studies and Sociology @ University of Sydney. With a robust skill set that includes Business Process Improvement, Insurance, Stakeholder Management, General Insurance, Call Centers and more. Daniel Firman has 3 emails on RocketReach.
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