Manager, Workforce and Performance Planning @ (January 2022 - August 2025)
Workforce Planning Manager @ (December 2017 - December 2021)
Manager Forecasting and Scheduling @ (May 2014 - December 2017)
Workforce Scheduling Manager @ (September 2013 - May 2014)
Service Level Planning Manager @ (August 2010 - September 2013)
National Call and Resource Coordinator @ (August 2009 - August 2010)
Resource Planner @ (March 2007 - August 2009)
Daniel Firman Education
University of Sydney
Bachelor of Arts (B.A.) (Arts & Social work, with Honours in Indigenous Studies and Sociology)
1997-2000
Caringbah Selective High School
Daniel Firman Skills
Business Process Improvement
Insurance
Stakeholder Management
General Insurance
Call Centers
Performance Management
Customer Experience
Change Management
Call Center
Business Analysis
Contact Centers
Culture Change
Employee Engagement
Leadership
Process Improvement
Relationship Management
Project Delivery
Training Delivery
Coaching
Risk Management
Outsourcing
Team Management
Training
Team Leadership
Service Delivery
Vendor Management
Operations Management
Management
Recruiting
Microsoft Excel
Event Planning
Public Speaking
Microsoft Word
Human Resources
Employee Relations
Business Process
Daniel Firman Summary
Daniel Firman, based in Sydney, NSW, AU, is currently a Senior Manager, Workforce Planning at QBE Insurance. Daniel Firman brings experience from previous roles at QBE Insurance and IAG. Daniel Firman holds a 1997 - 2000 Bachelor of Arts (B.A.) in Arts & Social work, with Honours in Indigenous Studies and Sociology @ University of Sydney. With a robust skill set that includes Business Process Improvement, Insurance, Stakeholder Management, General Insurance, Call Centers and more. Daniel Firman has 3 emails on RocketReach.
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