Jo Hatcher Email
Managing Director, Consumer AUSPAC @ QBE Insurance
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Jo Hatcher Location
- Sydney, NSW, AU
Jo Hatcher Work
- Managing Director, Consumer AUSPAC @ (July 2025 - Present)
- General Manager, SME and Digital Innovation @ (April 2022 - July 2025)
- Executive Manager Customer Delivery, IAG @ (October 2017 - June 2019)
- Senior Manager Operations, Retail Business Insurance @ (December 2014 - October 2017)
- Senior Manager, TBC and Business Development, Retail Business Insurance @ (February 2012 - April 2014)
- Contact Centre Manager, Suncorp Personal Insurance @ (March 2010 - January 2012)
- Contact Centre Manager, AAMI Personal Insurance @ (December 2008 - March 2010)
- Customer Contact Manager, Product and Process, AAMI Personal Insurance @ (July 2008 - December 2008)
- Operations Manager, PI Sales and Service, AAMI Personal Insurance @ (January 2007 - July 2008)
- Operations Manager, PI Sales and Service, AAMI Personal Insurance @ (May 2006 - January 2007)
- Operations Manager, PI Claims Lodgement, AAMI Personal Insurance @ (February 2004 - May 2006)
- General Manager, Direct and Digital @ (July 2019 - April 2022)
- Head of Operational Strategy and Planning (Acting) @ (April 2014 - December 2014)
Jo Hatcher Education
- University of Wollongong
Bachelor of Science (B.S.) (Geography)
1994-1997
Jo Hatcher Skills
- General Insurance
- Claim
- Insurance
- Claims Management
- Risk Management
- Underwriting
- Management
- Operations Management
- Call Centers
- Team Leadership
- Contact Centers
- Stakeholder Management
- Business Development
- Process Improvement
- Commercial Insurance
- Policy
- Customer Retention
- Liability
- Relationship Management
- Brokers
- Performance Management
- Sales
- Time Management
- Business Process Improvement
- Financial Risk
- Reinsurance
- Project Delivery
- Change Management
- Customer Experience
- Financial Services
- Business Analysis
- Team Management
- Quality Assurance
- Strategy
- Workforce Planning
- Outsourcing
- Coaching
- Training Delivery
- Banking
- Governance
- Business Transformation
- Vendor Management
- Culture Change
- Leadership
- Public Speaking
- Strategic Planning
- Microsoft Word
- Microsoft Excel
- Business Process
- Business Relationship Management
Jo Hatcher Summary
- Jo Hatcher, based in Sydney, NSW, AU, is currently a Managing Director, Consumer AUSPAC at QBE Insurance. Jo Hatcher brings experience from previous roles at QBE Insurance and IAG. Jo Hatcher holds a 1994 - 1997 Bachelor of Science (B.S.) in Geography @ University of Wollongong. With a robust skill set that includes General Insurance, Claim, Insurance, Claims Management, Risk Management and more. Jo Hatcher has 3 emails on RocketReach.
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