Dan Cassidy Email & Phone Number
Client Services Lead, Global Industries @ BT Group
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Dan Cassidy Location
- Lawrence Township, NJ, US
Dan Cassidy Work
- Client Services Lead, Global Industries @ (June 2023 - Present)
- Customer Operations Lead, Retail and Consumer Goods @ (April 2023 - May 2023)
- Customer Success Principal, Retail and Consumer Goods Americas @ (November 2019 - March 2023)
- Customer Success Principal, Strategic Account @ (November 2018 - November 2019)
- Director, Global IT Service Management @ (May 2017 - November 2018)
- Global IT Operations Manager @ (January 2012 - May 2017)
- Global Incident and Escalation Manager @ (November 2009 - January 2012)
- Global Problem Manager @ (January 2009 - October 2009)
- Global Customer Advocate - Networks (Technical and Process) @ (July 2000 - December 2008)
Dan Cassidy Education
- St. John's College
B.A. (Philosophy Major, Mathematics Minor)
1984-1988
Dan Cassidy Skills
- Service Operations
- Management
- Troubleshooting
- Public Speaking
- Change Management
- Man
- ITIL
- Sales
- IT Service Management
- Root Cause Problem Solving
- IT Infrastructure Management
- Escalations Management
- Project Management
- Security Incident Response
- KPI Dashboards
- Incident
- KPI implementation
- Major Incident Management
- Service Level Agreements Sla
- Cross Functional Problem Solving
- Escalation Resolution
- Incident Command
- KPI Reports
- Problem Management
- Critical Incident Debriefing
- ATM networks
- Cisco Technologies
- MPLS
- Multiprotocol Label Switching
- VoIP
- Computer Network Operations
- Networking
- Incident Management
- Telecommunications
- IP
- Managed Services
- Service Management
- WAN
- Governance
- Internet Protocol
- Service Level Agreements
- Outsourcing
- Service Delivery
- Unified Communications
Dan Cassidy Summary
- Dan Cassidy, based in Lawrence Township, NJ, US, is currently a Client Services Lead, Global Industries at BT Group. Dan Cassidy brings experience from previous roles at BT Group. Dan Cassidy holds a 1984 - 1988 B.A. in Philosophy Major, Mathematics Minor @ St. John's College. With a robust skill set that includes Service Operations, Management, Troubleshooting, Public Speaking, Change Management and more. Dan Cassidy has 2 emails on RocketReach.
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